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Participant
April 28, 2017
Answered

Flash player non si installa

  • April 28, 2017
  • 3 replies
  • 928 views

I've done multiple flash player downloads and have regularly installed it, both for Explorer 11 and Firefox, but it does not work.
I checked and the following text appears:
"Sorry, Flash Player is either not installed or not enabled.
Please go to step 2. "I've done all the steps to follow, enable, uninstall with the dedicated unistaller and reinstall, but it still does not work.
Help!

This topic has been closed for replies.
Correct answer _maria_

Hi luigib41756697

Thank you for providing the install log files and the screenshot.


I do not see any errors in the log files, just numerous installation attempts.  Let's try performing a clean installation. Please review the FAQ How do I do a clean install of Flash Player - Windows? and follow the instructions to perform a clean installation on Windows.

--

Maria

3 replies

Participant
April 28, 2017

ActiveX Filtering is disabled.

Ok, I understand Shockwave Player is another product and that's not the same as Flash Player.

Yes, the OS is a 64-bit.

This is the link to the uploaded files:

File condivisi - Acrobat.com

Sorry for my English!

Thank you, Luigi

_maria_
_maria_Correct answer
Legend
April 28, 2017

Hi luigib41756697

Thank you for providing the install log files and the screenshot.


I do not see any errors in the log files, just numerous installation attempts.  Let's try performing a clean installation. Please review the FAQ How do I do a clean install of Flash Player - Windows? and follow the instructions to perform a clean installation on Windows.

--

Maria

Participant
April 29, 2017

Wonderful!!! Everything now works properly!
I followed the instructions of the link you gave me, and now Flash Player has now installed!
Really thank you, Luigi

Participant
April 28, 2017

Windows 7, Explorer 11.

I've been trying to see Flash Content from other links, Adobe Flash Player and Flash Player Help, I've reinstalled it dozens of times but I can not get it running.

_maria_
Legend
April 28, 2017

Please ensure ActiveX Filtering is disabled. See ActiveX Filtering in Internet Explorer


The last screenshot you posted, is for a different product, Shockwave Player. It is not the same as Flash Player.

Also please provide the FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash. If this is a 64-bit OS, the FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash is also required.  Upload the file(s) to cloud.acrobat.com/send using the instructions at How to share a document​.  Post the link to the uploaded files in your reply.

ridhij4208356012135538
Adobe Employee
Adobe Employee
April 28, 2017

Hi,

What OS are you using? If you could post a screenshot of the issue, it would be helpful for us.

Also did you try viewing Flash Content from other links? Please try opening Adobe - Flash Player or Flash Player Help pages and see if Flash Content can be viewed.

Thanks!