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J
johns53377821
Participating Frequently
October 4, 2017
Answered

flash player not installing

  • October 4, 2017
  • 2 replies
  • 1408 views

last night kept getting flash player crashing. this also happened on other gaming sights. uninstalled flash player and reinstalled. on step 3 of installation program tells me page is redirecting and would not finished, checked for flash player and it shows me it is installed.

running windows 8.1

Firefox 55.0.3(x86)

player 27.0.0.130

Firefox showing schockwave always active

.

    This topic has been closed for replies.
    Correct answer _maria_

    Are you using a proxy server, or a web debugging tool?

    Please also upload the FlashInstall log file(s) saved at:

    32 Bit Windows:

    • C:\Windows\system32\Macromed\Flash\FlashInstall32.log

    64 Bit Windows:

    • C:\Windows\system32\Macromed\Flash\FlashInstall64.log AND
    • C:\Windows\syswow64\Macromed\Flash\FlashInstall32.log

    2 replies

    J
    johns53377821Author
    Participating Frequently
    October 5, 2017

    here we go again. flash player crashing again on pogo and other game sights.

    checked and shows that flash player is installed and working according to pop up banner when checked.

    was working properly today but now its crashing

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    October 6, 2017

    Please post the exact URL to sites that are crashing. "pogo.com" is not sufficient as it contains a bunch of games.

    Please work through the following tech note:

    J
    johns53377821Author
    Participating Frequently
    October 4, 2017

    Shared Files - Acrobat.com

    _maria_
    Community Manager
    _maria_Community ManagerCorrect answer
    Community Manager
    October 4, 2017

    Are you using a proxy server, or a web debugging tool?

    Please also upload the FlashInstall log file(s) saved at:

    32 Bit Windows:

    • C:\Windows\system32\Macromed\Flash\FlashInstall32.log

    64 Bit Windows:

    • C:\Windows\system32\Macromed\Flash\FlashInstall64.log AND
    • C:\Windows\syswow64\Macromed\Flash\FlashInstall32.log
    J
    johns53377821Author
    Participating Frequently
    October 4, 2017

    have a cable connection going through a wireless router.

    fastinstall log 64 is a text document.

    where and how do i get these to install

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