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Participant
May 26, 2018
Question

Flash player not installing on Windows 10 for Firefox

  • May 26, 2018
  • 1 reply
  • 797 views

I get "Installation will begin shortly". The install file deletes automatically. The install file is only 1Mb as oposed to the 20Mb that the website says. I have tried downloading again, right clicking and running as administrator. But still no progress!

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    1 reply

    _maria_
    Legend
    May 29, 2018

    <edit>

    To troubleshoot, we'll need to obtain the online installer log files, Adobe_ADM.log and Adoge_GDE.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs and upload teh files to cloud.acrobat.com/send using the instructions at https://forums.adobe.com/docs/DOC-7161​ or some other file sharing service of your choice that doesn't require account log-in to access the files.

    Note that AppData is a hidden directory.  If it's not visible see, https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

    This is the online/shim installer, which is a ~1 MB file that downloads and installs Flash Player silently in the background.  The file does delete itself after execution (successful or not).

    JacekiwiAuthor
    Participant
    May 30, 2018

    Firefox on Windows 10

    Sent from Unsupported Mail for Windows 10

    _maria_
    Legend
    May 30, 2018

    @Jacekiwi

    Please provide the previously requested log files.

    Thank you.

    --

    Maria