Flash Player not responding.

I have downloaded flash player 11 + several times and though install goes Ok I then am asked to upgrade.  This I do and all goes well but i'm pushed bak to install flash player 11 + or upgrade.

It's so frustrating.  I'm using a 9 month old VAIO VPCEL notebook running Win. 7 64 bit plus MS office etc (nil pirated at all!)

What am I doing wrong do you think? any help appreciated.   docusk