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rahafnejem1
rahafnejem1
Participant
December 6, 2018
Question

Flash Player not working on Mac OS

  • December 6, 2018
  • 2 replies
  • 5266 views

I have downloaded the Flash Player Version 32.0.0.101 for my Mac OS Sierra Version 10.12 but I am having trouble getting it to work.

I decided to try some troubleshooting but NOTHING is working. I need proper technical support. These are the steps I took already.

1. I enabled Adobe Flash Player for Safari using the steps from the following link. Enable Adobe Flash Player for Safari .

2. I "restarted my browser" for Safari as recommended by troubleshooting options. I followed these steps. How do I quit Safari (or another browser/app) in OS X

3. I managed the website data by removing it all (Safari>Preferences>Privacy>Manage Website Data>Remove All).

4. I went through the following steps Installation problems | Flash Player | Mac

Nothing has worked.

This topic has been closed for replies.

2 replies

_maria_
Community Manager
_maria_Community Manager
Community Manager
December 6, 2018

Unless an error was returned during installation, Flash is installed correctly.

Thank you for providing the detailed information on steps you have already taken.  In addition to those, please provide the exact link to the content that is not working.

Thank you.

rahafnejem1
rahafnejem1Author
Participant
December 7, 2018

The link to the content that isn't working:

Adobe® Connect™ 

_maria_
Community Manager
_maria_Community Manager
Community Manager
December 7, 2018

What is the link prior to this one?  This one appears to be hardcoded to display the 'Download Flash Player' message.

Kajal_Singh
Adobe Employee
Kajal_Singh
Adobe Employee
December 6, 2018

Hi,

Please provide the following log files:

• FlashPlayerInstallManager.log saved at ~/Library/Logs

• Adobe_ADM.log and Adobe_GDE.log saved at ~/Library/Logs/Adobe_ADMLogs

If you need assistance locating the files, please see Where do I find the Flash Player installation log on the Macintosh? 

Upload the files to cloud.acrobat.com/send using the instructions at How to share a file using Adobe Document Cloud and post the link to the uploaded files in your reply.

rahafnejem1
rahafnejem1Author
Participant
December 7, 2018

Here are the documents you asked me to upload. Adobe Document Cloud 

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