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dintyf5285758
Participant
September 14, 2016
Answered

Flash Player on Safari crashing with games

  • September 14, 2016
  • 8 replies
  • 13465 views

Up until yesterday (13th September 2016) I was able to play Innogames Forge of Empire and Elvenar on my iMac desktop.

Since then the start up screen loads but as soon as I move the mouse I get 'plug-in failure' reported.

Whilst searching for a solution I saw that there was an update to flash player on the 13th September which I think may be the cause of the problem.

I have cleared cache, checked the settings and everything appears to be in order.

Is anyone able to offer advice please

Thanks

    This topic has been closed for replies.
    Correct answer Satinder S Bains

    This issue is fixed in the latest release 23.0.0.185, released today.

    8 replies

    S
    Satinder S BainsCorrect answer
    Participating Frequently
    October 11, 2016

    This issue is fixed in the latest release 23.0.0.185, released today.

    K
    Kratika Agarwal
    Participating Frequently
    September 23, 2016

    Hi,

    The issue is fixed in Flash player beta which is live today 23.0.0.181.

    Please download it from labs.adobe.com/downloads/flashplayer.html

    Thanks

    A
    Anonymous
    September 23, 2016

    Is the fix for this in the beta thread for testing? I'm assuming beta is for that.

    jeromiec83223024
    jeromiec83223024
    Inspiring
    September 23, 2016

    Yes.  We release weekly Beta builds and monthly production release builds.  We're aligned with Microsoft's Patch Tuesday, so you can do nothing, and wait until the 2nd Tuesday in October for the update, or wait until we ship next week's beta and install that.  It will have the fix, but it *is* also where we vet new changes with the community for the first time.

    L
    LifeBalance7
    Participant
    September 19, 2016

    I Googled "Adobe Flash Player update list" and downloaded the last update. Haven't had a problem since.

    _maria_
    _maria_
    Legend
    September 19, 2016

    I'm curious.  What exactly is "Adobe Flash Player update list" and what exactly did you install?

    L
    LifeBalance7
    Participant
    September 19, 2016

    It's a list of previous updates for developers to use when trying out for websites. I uninstalled the last update and then downloaded the version just before this one.

    L
    Lone_BB
    Participant
    September 15, 2016

    I had the same problem with Flash Player using Safari and Firefox. But it works using Chrome.........Still I hope, that Adobe will fix the problem with Flash Player

      jeromiec83223024
      jeromiec83223024
      Inspiring
      September 15, 2016

      Yeah, we're able to reproduce it and are actively investigating.  It seems specific to the NPAPI plug-in on Mac. 

      As a short-term workaround, use Google Chrome to avoid the crash.  Once a fix is available, it will land in one of our weekly beta channel updates first, which you can find here: http://www.adobe.com/go/flashplayerbeta/

        jeromiec83223024
        jeromiec83223024
        Inspiring
        September 15, 2016

        I updated the subject to more accurately describe the issue and hopefully help other affected people find it.

        J
        jre1976
        Participant
        September 15, 2016

        I have the same problem, as I play Elvenar from InnoGames. The plug in fail crashed my iMac last night and when I got back on this morning I had the same experience, the game loads up, but as soon as you move the cursor the plug in fail message appears and the game is GONE. Began yesterday.

          A
          Anonymous
          September 14, 2016

          Hi  i  too  have  had  the  same  problem  .only  effecting elvanar and forge of empires and pogo  .For  me  it  started yesterday  as  well  .

            Amrita Gangwani
            Adobe Employee
            Amrita Gangwani
            Adobe Employee
            September 14, 2016

            Hi,

            Please reply with following details:

            • Operating system version
            • Web browser and version
            • Flash Player version
            • Explain your problem in step-by-step detail if possible
            • A direct link to a web page that demonstrates the problem
            • If you get error messages, please quote them exactly, or provide a screenshot

            Thanks!

            D
            dintyf5285758Author
            Participant
            September 14, 2016

            Hi

            Thanks for your assistance

            The operating system is OS X El Captain, version 10.11.6

            The web browser is Safari, version 9.1.2 (11601.7.7)

            Flash player version is 23.0.0.162 which was updated on 30th August 16.

            When I try to play Elvenar or Forge of Empires by Innogames they will load up as normal.

            I can interact will popups and empty areas around the ‘city’, however as soon as my mouse goes over a building in the city the game crashes and shows ‘plug-in failure’.

            I am unable to provide a direct link to the page showing the problem as it is password protected.  I have provided a screen shot.

            Regards

            Dinty

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