Participant

Question

flash player overriding system sounds?

Forum|Forum|11 years ago
December 13, 2014
4 replies
2831 views

i've been having an issue with sound recently, involving the latest version of flash player. whenever it plays audio, any and all system sounds will not play. is it a sound card conflict of some sort? i doubt it, because it was working fine prior to this, but it has me dumbfounded more than anything else. my flash player version is 16.0.0.235, i'm running windows 7 64-bit, and my browser is firefox version 34. if you need any more information i'll provide it. can somebody please help me solve this?

This topic has been closed for replies.

J

Joesh

Participant

Hi, i just wanted to pop in here and confirm that I am facing a similar issue, have been for over a month now. It wasn't until just recently that I made the connection that flash was causing the problem.

J

Jappio

Participating Frequently

I too have been having problems with this. I've yet to find the exact cause, but when certain Flash based web application require it, it will sometimes cut out.

For example, I always run into this when I'm playing online chess. It'll be fine for a bit, but after a couple of moves in, the sound will cut out, and not just for chess, not just for the browser, but for everything on my computer. If someone is currently playing sound, like a Skype call or a video, it'll keep playing oddly enough. However if I pause, skip, or do anything to reset said player, the sound will then go out on it.

On another site that I'm looking for answers for this problem, other users have experienced this issue when they're on Tumblr. They say that after starting a video or two on the site, the sound will go off. So I don't know if this problem is just started by certain type of flash applications, or if maybe it's ones that take higher memory.

There are two ways I might have to fix it. One way is if I go into my sound settings, and I alter something, and then am able to hit "apply" it'll sometimes kick it back to normal. If though I let the problem persist (such as playing chess for a long while without going to fix it) it'll not be fixable by this method because something goes wrong with the CODEC, and I'll have to do a full computer reset to get the sound going again. Putting things like headphones in does not fix the problem either.

I'm on an HP laptop, using Windows 7 64bit. I use Firefox as my browser of choice. Sound is run by an "IDT High Definition Audio CODEC." Flash is updated, and I've tried a full uninstall and reinstall to fix the problem. I've checked my sound card's drivers to see if those needed updating, but setting them to an older version or having them fully updated both don't help fix the issue.

So yeah, multiple people are having this problem, and a solution would be wonderful.

A

Anonymous

Also see this thread:

Flash Player 16.0.0.235 breaks audio driver on Windows

(I obviously failed at using forum search, sorry).

I'm going to try filing this as an official bug report, because this is a major, critical bug that seemingly affects most, if not all, users on Windows. For me it happens only after quite some time of using sound in Flash in each session; that it doesn't happen immediately is probably why not more people have reported it. As far as triggers are concerned, I don't think it makes a difference which Flash applications are used. I've had it crash while using YouTube, listening to audio samples at Amazon MP3 and Allmusic, listening to programmes on the BBC iPlayer, etc. It also doesn't seem to depend on the audio interface or driver used, as by now people have reported it happening for Realtek, Asus and nVIDIA chipsets. It happens up the chain on the OS audio service level. In every case the offending version was Flash 16.0.0.235, and I never had a similar problem before that update.

That it takes a while to be triggered and it can reach an unrecoverable state, suggests that Flash fails to free some resource after its use. Still, it shouldn't be able to get the Windows Audio Service in an unresponsive state like that.

jeromiec83223024

Inspiring

If the audio service is crashing, it's because there's a bug in the audio driver for your hardware.

I believe that the hardware acceleration checkbox in the UI will disable both video and audio hardware, which should resolve this until updated drivers become available:

http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

If not, we can potentially blacklist affected drivers, but I'll need to collect information on the specifics to be able to target them.

If you're affected by the problem, please do the following to collect an inventory of your system, then cut and paste the info into this thread (or post a link to pastebin or something, whatever is easier).

Click Start > Run

Type: dxdiag

Hit Enter

This should launch the DirectX Diagnostic Tool

Choose Save All Information and put the file somewhere you can find it (Desktop, etc)

Open it with a text editor and paste the contents here (you may need to split it into multiple posts if it's too long), or use whatever convenient alternative you find preferable.

S

Sereen

Participant

Exact same problem for me, as well. I have to restart the audio service or my computer before it will even work, again.

K

kebert_xelaAuthor

Participant

can i please have an answer for this? i've been having to reinstall flash every other day because of this issue and that gets annoying really, really fast. does anybody else have this same problem?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded