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Participant
May 16, 2013
Question

Flash Player periodically stops working on multiple workstations.

  • May 16, 2013
  • 1 reply
  • 801 views

Hello,

I have around 400 Windows 7 32bit machines that I help maintain at a college. In our library we are constantly having trouble with Flash player. There are several web based programs that the students use that require Flash player. So when Flash isn't working, we hear about it. Several times now I have logged into every computer in the library (26 total), uninstalled Flash with the uninstall_flash_player_32bit.exe utility provided by Adobe, then reinstalled the latest version directly from Adobe's website. The very next week (sometimes a few days) I will get an email saying Flash player has stopped working on several machines. I am using IE9 and IE8 (some workstations have 9 some have 😎 on Win7 Enterprise 32bit. I have tried many fixes including making sure ActiveX filtering is disabled, resetting IE to default settings, disabled the addon/restart IE/enable addon, etc. I need some troubleshooting advice on where to look to see when Flash fails and why.

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1 reply

pwillener
Legend
May 22, 2013

See the replies in this duplicate topic http://forums.adobe.com/thread/1216766

jbragg01Author
Participant
June 3, 2013

Although I am thankful for the two replies I received to my issue in the other discussion, they did not help me. I have provided more information as was asked of me and still have not received any further assistance with my ongoing issue. I am willing to provide any more info that may be relevant. Please could anyone at least tell me where I can go to get some support for this product? Thank you in advance for your assistance.

chris.campbell
Legend
June 4, 2013

If you can reproduce this crash, please see this FAQ for instructions on generating a crash dump (.dmp file). With the crash dump we'll be able to investigate further to see if it's a known problem. 

Please let me know if you need clarification on the instructions.  You can either create a bug report or zip up the .dmp file and send it to ccampbel@adobe.com.

How do I report a Flash Player crash to Adobe?

Thanks,

Chris