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gc_06
Participant
October 21, 2013
Question

flash player plugin 11-9-900-117.exe (firefox)

  • October 21, 2013
  • 2 replies
  • 20112 views

Stop This

The exception software exception (0xc0000710) occurred in the application at location 0x770ea389.lick ok to terminate program.

please email me the fix. [email address removed]

gc schow

This topic has been closed for replies.

2 replies

A
Anonymous
October 22, 2013

Chris is right. You will need to downgrade to an older version of Flash Player like 11.8. This error appears only when you have Firefox 24 (newest version of Firefox) and Flash Player 11.9 together. But, I have a computer with Vista on it (Firefox 24 & Flash 11.9) and this error does not appear.

Downgrade to an older version by visiting the Adobe Archive page - http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html. Or here's a good post with screenshots guiding you from start to finish - http://www.fixnowsupport.com/3/post/2013/10/fix-flash-player-plugin-error-0xc0000710-in-firefox.html

B
bigalster
Inspiring
October 22, 2013

I also was trying to install older version of Flash Player 11.7 or 8 using Firefox as my browser because I cannot view certain videos on CNN's Watch More site.I read that uninstalling 11.9 and installing older version might help but it doesn't allow me to so this.How do u get older versions to install?

Also on CNN 's "Watch More" a collection of 2 minute videos,i get audio but no video and my flash is updated? It is only on this site that i cannot view.if i go to any other news site like MSNBC,i have no problems viewing videos.What would be causing this and getting earlier versions of Flash player help??

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
October 22, 2013

@bigalster -

To help troubleshoot we'll need the following system information:

When reporting issues with video or audio, it's also helpful to get your system hardware and driver details.  Instructions for finding this information can be found here:

Flash Player 11.7 should work here, so I would definitely recommend verifying you are on this release by visiting the Flash Player Version page.

chris.campbell
Community Manager
chris.campbellCommunity Manager
Community Manager
October 21, 2013

Do these crashes occur anytime you view Flash content, or just certain sites?  Does it occur when you visit this page:

Flash Player Version (http://adobe.ly/wNzNAu)

I suspect you'll need to revert to a previous version of Flash Player until we can figure out what's going on here.  Before doing so, please visit "about:plugins" and "about:support" in Firefox's address bar and copy/paste the results into a forum reply.

We'd also like to know what anti-virus, anti-malware, privacy or save flash video utilities you might be running and what versions

Once done, you can uninstall Flash Player and then reinstall using the installer found here:

Where can I find direct downloads of Flash Player 11.7 for Windows or Macintosh?

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