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A
Anonymous
November 18, 2012
Answered

Flash Player problem

  • November 18, 2012
  • 5 replies
  • 49331 views

Hi, iv'e got this problem with Adobe Flah Player, when i watch youtube or other videos online in full screen, after some time it starts crashing, shows green screen and starts jumping trough video. I can't find a solution, im using Windows 7 ultimate 64bit, Flash player version 11,5,502,110. All drivers are up to date.

      This topic has been closed for replies.
      Correct answer OrpheusYo

      The problem comes from the combination of Windows x64, latest Flash Player and some ATI video cards, at least that is what I found by searching a bunch of other forums.

      In my case, I have a HD7750 on Windows 7 x64, with catalyst 12.10, flash player version 11.5.502.110 and I get the green screen when using Firefox and IE9. I can tell you for sure that it happend as well with the previous flash player version and also with the previous catalyst. I installed the new flash player version (11.5.502.110) with fingers crossed that they might have solved it, but no luck.

      Reinstalling Windows also did not help, I just did that a few days ago because I got a new SSD, same story.

      Chrome seems to work just fine for me as I am able to watch most of the videos without this issue.

      I hope a fix will be provided soon.

      And apparently a fix for this issue was already found as I was browsing this Adobe forum, all you need to do is uninstall these 2 windows updates:

      KB2735855 and KB2750841.

      One of them (KB2750841) appears to be rather useless from my point of view as from it's description: This update improves the performance when you migrate from an IPv4 environment to an IPv6 environment.

      These are not security updates and can be uninstalled without any concerns. I have uninstalled them both and marked them as hidden and I currently enjoy watching full HD videos in fullscreen with IE9 and Firefox without any green surprises

      More details here:

      http://forums.adobe.com/message/4859584#4859584

      and here:

      http://www.wilderssecurity.com/showthread.php?t=332920

      After fully reading the forum from the second link, I have also found out that these 2 updates are also responsible for corrupting some "*.exe" and "*.zip" downloads in IE9. I remember that some time ago I did not have any issues downloading anything, but then after checking the release & install date of the two updates, I found it clear that this was the cause for the corrupted downloads.

      Message was edited by: OrpheusYo

      5 replies

      jeromiec83223024
      jeromiec83223024
      Inspiring
      August 26, 2020

      This is a thread from 2012.  There's a lot of dubious advice in this thread, and while the symptoms might sound the same, the underyling root-case is almost certainly different (unless you haven't patched your drivers, operating system, browser or Flash Player in the last eight years).  

       

      If you're having an issue, please start a new thread, and use the following guide on how to get a good answer: 

      https://forums.adobe.com/thread/1195540

       

      Thanks!

      dr_na7e
      dr_na7e
      Participant
      February 10, 2015

      Hi all, I just recently got the "green screen of death" as I like to call it.    And, the solution above will probably work, I think.  But ... is the only way to remove the updates to scroll and check the number of every single update until I find it?  There's hundreds in Win7, there must be a faster way. 
      If you can help me with that, the tyvm!

      edit: Hotfix http://support.microsoft.com/Hotfix/KbHotfix?kbnum=2789397&kbln=en-GB still hasn't arrived by email, does it usually take MS a long time to send the link?

      O
      OrpheusYoCorrect answer
      Participant
      November 22, 2012

      The problem comes from the combination of Windows x64, latest Flash Player and some ATI video cards, at least that is what I found by searching a bunch of other forums.

      In my case, I have a HD7750 on Windows 7 x64, with catalyst 12.10, flash player version 11.5.502.110 and I get the green screen when using Firefox and IE9. I can tell you for sure that it happend as well with the previous flash player version and also with the previous catalyst. I installed the new flash player version (11.5.502.110) with fingers crossed that they might have solved it, but no luck.

      Reinstalling Windows also did not help, I just did that a few days ago because I got a new SSD, same story.

      Chrome seems to work just fine for me as I am able to watch most of the videos without this issue.

      I hope a fix will be provided soon.

      And apparently a fix for this issue was already found as I was browsing this Adobe forum, all you need to do is uninstall these 2 windows updates:

      KB2735855 and KB2750841.

      One of them (KB2750841) appears to be rather useless from my point of view as from it's description: This update improves the performance when you migrate from an IPv4 environment to an IPv6 environment.

      These are not security updates and can be uninstalled without any concerns. I have uninstalled them both and marked them as hidden and I currently enjoy watching full HD videos in fullscreen with IE9 and Firefox without any green surprises

      More details here:

      http://forums.adobe.com/message/4859584#4859584

      and here:

      http://www.wilderssecurity.com/showthread.php?t=332920

      After fully reading the forum from the second link, I have also found out that these 2 updates are also responsible for corrupting some "*.exe" and "*.zip" downloads in IE9. I remember that some time ago I did not have any issues downloading anything, but then after checking the release & install date of the two updates, I found it clear that this was the cause for the corrupted downloads.

      Message was edited by: OrpheusYo

      A
      Anonymous
      November 23, 2012

      I love you man! Haven't got problem with youtube, and fixed those corrupt rar's, thank you very much for this post! ^-^

      O
      OrpheusYo
      Participant
      November 23, 2012

      You're welcome. I hope that others with the same issue will find this before they start to blame their hardware, or drivers, or even flash player for this.

      I guess sometimes updating windows is not such a great idea...

      U
      ummyonose
      Participant
      November 19, 2012

      I have this same issue and I absolutely must ditch Firefox because of it. Why doesn't this sort of thing happen in Chrome? What's the difference as far as the plugins are concerned? I have an awesome video card and I can't even watch basic flash videos because they are so choppy. I've disabled hardware acceleration in both Firefox and Flash. This is really making me hate Flash Player.

      Windows 8, 64bit, Flash Player version 11,5,502,110

      A
      Anonymous
      November 19, 2012

      I tried Opera, Chrome didin't help.

      chris.campbell
      chris.campbell
      Legend
      November 20, 2012

      @ummyonose - By default, Chrome uses a different version of the plugin (PPAPI vs NPAPI).

      @Foxas - Did you have any better luck with Opera?

      pwillener
      pwillener
      Legend
      November 19, 2012

      Does the same thing happen if you disable Hardware Acceleration?

      A
      Anonymous
      November 19, 2012

      Yes, just watched a few videos without Hardware Acc still happens.

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