Skip to main content
N
Nitramigen
Participant
April 10, 2011
Question

Flash Player problem in specific website

  • April 10, 2011
  • 1 reply
  • 2720 views

Hi,

A month ago, I had problems with Flash Player when accessing http://eterna.cmu.edu/content/EteRNA from my girlfriend laptop.  The chat room rendering is messy; all elements (textbox, button, title, ...) lied on each other.  The game itself didn't render at all.  The weirdest thing was that all this worked on my own laptop.  At first, I thought that maybe it was a programming problem, since this was the only website acting like this with Flash objects, but today, my girlfriend subscribed to a website where the same thing happened.

Here what I've done to solve the problem:

1- Uninstall Flash Player with the official Flash Unistaller and restarted the computer

2- Go to "about" page of Flash Player to make sure all is uninstalled

3- Install Flash v10.2 r153 and test the page (Firefox 3.6.16 and IE 8.0.16.6001.19019), nothing worked

4- Redo step 1 and 2

5- Download and install the latest version of Chrome since it has embedded Flash Player

6- Test the page again, always the same problem

7- Redo step 1 in command line with -force option

8- Search for Macromedia Folder, files, ..., but found nothing

9- Reinstall the whole thing, always got the problem

Here is the problematic system setup:

Vista 32 bits

Firefox 3.6.16

IE 8.0.16.6001.19019

Chrome 10.0.648.204

I am a little desperate here, please help

Thanks

    This topic has been closed for replies.

    1 reply

    A
    A_customer
    Participant
    April 10, 2011

    Hi,

    I've had a similar issue on a website http://www.customer-product-review.com/, but I finally removed all flash elements.

    Maybe you have a virus of some sort or a configuration issue. I'd try to reinstall the PC or even try with a Linux Live CD that you can simply boot and check the problematic pages.

    Regards,

    Customer

    N
    NitramigenAuthor
    Participant
    April 10, 2011

    Hi,

    Reinstall is not an option right now since no Vista DVD was provided with the laptop and I don't want to buy a new Vista to perform this.  I am quite sure that using Linux Live CD would work since there will be a whole new system in memory.

    I am looking for hints to point me to some residual entry or file that may be left in the system after the uninstall process which may conflict with the current installation.

    Thanks

    N
    NitramigenAuthor
    Participant
    April 11, 2011

    Well, I get rid of the problem by first uninstall Flash Player with the official uninstaller and by following the procedure "Adobe Flash Player Manual Removal Instructions"

    at http://www.finaluninstaller.com/blog/ut/how-to-uninstall-adobe-flash-player.html.  Since the procedure is meant for Windows XP, I had to search for additionnal folder location for Vista.  In section 3, "C:\Documents and  Settings\Administrator\Application Data\" should be replace by "C:\Users\[your user profile]\AppData\Local", "C:\Users\[your user profile]\AppData\LocalLow" and "C:\Users\[your user profile]\AppData\Roaming" to be searched for the indicated subfolder. I also deleted Registry Entries indicated in section 4.  Half of the entries were removed, so I had to get rid of the other half.  I restarted the computer and reinstalled Flash, that's all.

    I am a little disapointed that the official Uninstaller from Adobe didn't performed its task properly.  Hope this will help enhance the tool.

    Regards

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices