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D
donnab80550370
Participant
April 3, 2015
Question

Flash Player "quits unexpectedly" when installing security update 17.0.0.134 on Mac OS 10.9.5

  • April 3, 2015
  • 1 reply
  • 756 views

Haven't had problems with updates before.

This topic has been closed for replies.

1 reply

_maria_
_maria_
Legend
April 3, 2015

Hi Donna,

We've seen a few reports of this behaviour this week, however, we've not been able to reproduce.  To help us troubleshoot, please provide the following information:

  • In the 'Flash Player quit unexpectedly' window, click REPORT. This will display some crash log information.  Copy the entire contents of the crash report into a text file and name it something like 'crashlog.txt'.
  • Both of the log files listed in the Where do I find the Flash Player installation log on the Macintosh?‌ tech note
  • Both of the files in ~/Library/Logs/Adobe_ADMLogs directory

Upload the crash log file and both log files using the the instructions here How to share a document

Thank you.

--

Maria

Re: flash install on mac

D
donnab80550370Author
Participant
April 3, 2015

Thanks, Maria. I'll do that. I was successful by downloading 17 from another site. Tried AdobeFlashPlayer_17_ta_install.dmg again and it still fails.

_maria_
_maria_
Legend
April 3, 2015

Hi Donna,

What other site did you download the installer from?  Was it the full installer from the installation problems tech note?

Even though you've successfully installed Flash Player, if you have a few minutes, we would really appreciate it if you could provide the crash log and various install log files as it would help us troubleshoot the issue since we've not been able to reproduce.

Thank you.

--

Maria

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