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Participant
November 25, 2015
Question

Flash Player refuses to load on Vista SP2 Platform

  • November 25, 2015
  • 1 reply
  • 175 views

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1 reply

_maria_
Legend
December 1, 2015

Hi Tweedletwo‌,

This is the online installer that is failing. I'll need the installation log file to investigate further.  Please provide the Adobe_ADM.log file saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs using the instructions How to share a document to upload the file to cloud.acrobat.com or a file sharing service of  your choice and post the URL in your reply.

The offline/standalone installer should work and is posted at the bottom of the Installation problems | Flash Player | Windows page in the 'Still having problems' section.  Please do provide the Adobe_ADM.log file as it will help us understand why the online installer is failing.

Thank you.

--

Maria