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Participant
July 8, 2013
Question

Flash player refusing to work no matter what I do. Been going on for months now. Help?

  • July 8, 2013
  • 2 replies
  • 1676 views

Windows 7 (64 bit)
Chrome (32 bit) (ver. 27.0.1453.116 m)

Flash 11.7.700.225

It seems like, no matter what I do, Flash player will not work.  Keep in mind that I have already tried disabling/enabling both the plugin that comes with Chrome, along with the plugin that you can manually install from Adobe, and that alone doesn't solve my problem. 

If I try to play videos on Youtube, I get one of four results:

1) "This video is currently unavailable," which can come up if I have one of the plugins enabled.  I can sometimes solve this by disabling both plugins, but that only works about 25% of the time. 

2) The Youtube player just shows black and nothing else.  No audio/video and no indication that anything is playing.  Like with #1, this can also come up if I have a plugin enabled, and can sometimes be solved like in #1.  But again, this only works semi-occasionally.

3) I get the prompt to update my flash player.  This can come up if I have both plugins disabled, and I have yet to find a solution for it (yes, I've already uninstalled flash with Adobe's official uninstaller, and reinstalled it to confirm I have the most recent version).  If I enable any of the two plugins, I get an error message like in either #1 or #2. 

4) The video plays fine.  This only happens about 10% of the time, and is split half/half in terms of requiring the plugin on/off. 

So far, I have done the following in order to solve my flash problem, to no avail:

-disabled/enabled both plugins (mentioned above)

-uinstalled/reinstalled Flash Player using Adobe's official programs (mentioned above)

-tried using Firefox

-tried using the HTML5 player as an alternative (never works)

-disabled/reenabled every plugin one by one

-disabled/reenabled all extensions, and even tried browsing in Incognito Mode

-tried making an exception for Flash in Windows Firewall

-scanned for and cleaned up any viruses/malware/adware/spyware


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2 replies

Inspiring
July 11, 2013

my Win 7 64 runs FP 11.7.700.169 OK. The release from April caused many many problems & I had to go back  that far.

I also have adobe updates disabled.   Newer releases are very picky about video cards & drivers. Back in April some people said they even bought a new video card.  

Participant
July 12, 2013

Just tried out that Flash version, but I'm still experiencing the same issues.

At this point, even if it turned out to be impossible to fix, I just wish I knew what is causing the problem. 

pwillener
Legend
July 9, 2013

Mecha Panda wrote:

2) The Youtube player just shows black and nothing else.

The first thing I would try is to update the graphics drivers; see http://forums.adobe.com/thread/945765

Participant
July 9, 2013

I actually went and updated my graphics drivers immediately after making my initial post.  Unfortunately, I'm still experiencing the same issues.  

pwillener
Legend
July 10, 2013

Does this still happen with the latest Flash Player 11.8?

Does it also happen on other browsers?