Flash Player requires "Kick start" to play video contents

Question

Am presently Flash Player 11.5.502.146 on Windows 7 64 Bit with Firefox 18.0.1.

I have been having a rather odd occurence. When I go to youtube.com and select a video, all I get is a black box with no controls and nothing happens. (This also happens on other sites such as CBSSports.com) If I right click on said black box, it just says "About Adobe Flash Player 11.5.502.146" which obviously takes me to the Aodobe websight.

Here is the strange part: If I start a video on Facebook, it runs, even if I opt to open it up on youtube. Then if I select another video or close and reopen the browser, we are back to the black box. It is almost as if the other website "kick start" the player.

Another odd thing I noticed is that when working with the adobe sites troubleshooting tools (like detecting versions etc) when ever there was supposed to be a box generated from the Adobe sight with some controls or options, it would never appear. I also tried all of the solutions suggested here:

http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html#main_5__Delete_all_Flash_Player_browsing_data to no avail.

I have installed 11.6 beta as well as Adobe Shockwave, tried switching to IE9 as well as Chrome with no resolution.

tonyg68 · Accepted Answer

Not sure it is the "Total Defense" Program as I tried to repeat my earlier results (too bad I did not have the forsight to write down which processes I was stopping) and started with all CA/Total Defencse processes I could locate, logging off and into my son's profile(as this is logging off seemed to be a factor in my earlier success) but have been unable to isolate what service/process is the culprit. I also tried uninstalling Itunes and all the other stuff that came with it (such as Bonjour and Apple Mobile EDevice support) as this was installed around the time this issue started but again no luck. Just this morning I had the task manager open and went to youtube and it showed 2 flashplayer related processes were running but still got the "movie not loaded" message with the right click.

I am going to install an app called Process explorer which from what I gather, gives more details than taks manager and see if that helps in my endevour.

Thanks again for your time!

Got it. Figured out that it definately was a CA/Total Defense related process, just could not nail it down so I did some poking around at to Total Defense support topics.

Just in case anyone ele running Computer Assosciates/Total Defense Security Suite, this is what I had to do:

Open up Total Defense Home, go to My Internet, click on Update Settings, then Browser Protection and uncheck Pop Up Blocker Control.

I figure since Firefox has it's own Pop Up Blocker, so doing is really a minimal security risk.

tonyg68 · Answer

Sorry, but bump

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.