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T
Tagman65
Participant
June 22, 2015
Question

Flash Player (Safari plug-in) (not responding)

  • June 22, 2015
  • 2 replies
  • 2384 views

The Adobe Flash Player Plug-in is constantly going non-responsive on almost any site with flash content.  I've followed the instructions for a clean installation and still cannot run Flash without the process locking up and thereby freezing Safari in it's tracks.   I've removed ALL plug-ins to be sure there wasn't any conflict as well.   I am running the beta 10.10.4 of OS X, but had this problem with 10.10.3 as well.   I'm at a loss of what to do short of re-installing OS X which I REALLY don't want to do.   Please Help!!

I'm running adobe flash plug in: 18.0.0.160

And Safari: 8.0.7

on OSX: 10.10.4

This topic has been closed for replies.

2 replies

B
boonRedsteam
Participant
August 6, 2015

Hi,

Did you guys find anything about this ?

I have similar issue with a Mac Pro (mi-2012) running Yosemite 10.10.4, flash player 18.0.0.209.

Flash player works fine until you try to allow access to webcam (mine is Logitech C310).

For example, you can try this website: https://begoodwithmoney.co.nz/emotion-scan‌ and click on start now.

Flash player freeze when you try to allow webcam access on Safari / Chrome / Firefox either with hardware acceleration on or off.

It also appears that this bug happens in Flash CC authoring environment.

I developed many webcam based apps in the past and they all fail to connect to the camera, without throwing any error message in the console.

My feeling is that it is related to the system, as I used to develop these apps on the same machine / camera.

I also plugged the camera (same C310) to a mac mini late 2012 running OS X 10.8.5, flash player 18.0.0.209 and everything is working fine.

Any advise would be more than welcome, as I will be involved in the development of a new webcam app soon.

Thanks in advance.

jeromiec83223024
jeromiec83223024
Inspiring
June 22, 2015

Thanks for the head's up.  That sounds frustrating.

It would be useful to know the make and model of your hardware, so that we can track down a comparable machine.  If you go to the Apple icon in the upper-left hand corner of your screen > About This Mac > System Report and give us the value of Model Identifier (e.g. MacbookPro 11,2), that would be very useful.

If you have a link and set of steps that consistently reproduces the problem, that would also be useful.  The best way for us to solve these kinds of problems is to reproduce them with a C++ debugger attached.

In the meantime, we've seen a lot of instances of graphics driver related crashes, particularly with older hardware running Yosemite.  You might try disabling hardware acceleration to see if the stability issue goes away.  If it does, I really want the details so that I can open a bug with Apple.

The video troubleshooting guide describes how to disable hardware acceleration:

https://helpx.adobe.com/flash-player/kb/video-playback-issues.html

Thanks!

T
Tagman65Author
Participant
June 22, 2015

I have a iMac12,1 (mid 2011)

msnbc.com seems to lock up pretty constantly..

I previously tried disabling the Hardware Acceleration on the Flash Player preferences and that made no difference.  

Thanks! - Ed

jeromiec83223024
jeromiec83223024
Inspiring
June 22, 2015

Interesting. 

I've got a 2009 iMac sitting on my desk running 10.10.3.  I just fired up msnbc and I'll just let it run and keep an eye on it.  It's playing fine at the moment.  I'm also not seeing the crash on accessing the webcam, but that may be unique to 10.10.4.  I'll see if I can get someone to image an older iMac with the 10.10.4 beta and try to reproduce it. 

When you say that it locks up, are you getting any kind of slow script dialog, or does the browser just go completely non-responsive (you can't click any of the buttons in the browser toolbar, etc).

In terms of the MSNBC issue, one of the big problems that we're looking at right now is that a lot of streaming content providers that insert commercials forget to actually remove the commercials from memory, so they'll just accumulate until memory runs out.  Flash sees all of the accumulated commercials as in use because of how they're allocated, so we can't garbage collect them.  If you've been watching a video stream like this for a couple hours and it suddenly throws the out of memory icon or just dies, that's usually what's going on, and it's a really common mistake, even with the big players. 

Unfortunately, since we're limited to making really low-level generic changes, they affect every single Flash movie on the web, which makes the engineering problem incredibly difficult.  I'm hoping that this particular problem will be a fond memory by the end of summer, but we're just starting to experiment with it. 

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