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N
nets40962284
Participant
June 27, 2018
Question

Flash player update connection error stuck at 4%

  • June 27, 2018
  • 1 reply
  • 368 views

Hello,

As the title says, I'm not able to complete installation of the update. I'm running windows 7 64bit, though i can only find one log, for 32, here it is - Shared Files - Acrobat.com

Let me know what other info i can provide.

Any help would be appreciated.

This topic has been closed for replies.

1 reply

_maria_
_maria_
Legend
June 27, 2018

Thank you for providing the file.

Can you please also provide both of the files saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs?

Thank you.

--

Maria

N
nets40962284Author
Participant
June 28, 2018

Thanks Maria, sorry for the delayed response, here are those files:

https://files.acrobat.com/a/preview/85ac401b-13bc-41e7-9e67-9d7da0c3b634

https://files.acrobat.com/a/preview/a3340984-a8bd-4c34-8e44-5add5cc83181

Anything else I can provide?

_maria_
_maria_
Legend
June 28, 2018

Thank you.

I do see an error in that log file, but I'm not familiar with it and will need to forward it to the online installer team for further investigation.

In the mean time, the offline installer, posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page, in the 'Still having problems' section should work.

--

Maria

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