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Roadhog7
Participant
September 15, 2016
Question

Flash Player update "Installation failed"

  • September 15, 2016
  • 3 replies
  • 2865 views

First ever experience of the Flash Player update Installation failing.  None of the Flash Player Help suggestions, etc made any difference.
I also ran my utility app, OnyX, restarted computer and tried installing Flash Player update and Installation failed again.
I have a iMac bought in Jan 2010, running OS 10.6.8, 3.06 GHz Intel Core 2 Duo, with 16 GB 1067 MHz DDR3 memory.

The current Flash Player being used is version 22.0.0.209.

Current browser is Firefox (NPAPI) version48.0.1

This topic has been closed for replies.

3 replies

September 26, 2016

I have the same problem. The "help" page is a do loop that just takes you in circles. I have subscriptions to web pages that only use flash. I wanted to send a get well card on Jacquie Lawson that normally takes 2 minutes. I have now spent hours on this. I tried install, deleting flash etc. To no avail. I have scoured the internet and have not found anyone with a solution that doesn't include being an IT. Although there really weren't any of those either. Just more pointing you at the same useless do loop. I gather this has something to do with Apples security update but there seems no work around that is is intelligible.

Community Manager
September 28, 2016

Hi Immy,

Can you please share your detailed workflow

Thanks

Participating Frequently
September 15, 2016

I started having the same issue as well. I went through all the steps to remove, restart, and reinstall AdobeFlashPlayer_23_a_install , but the install always fails. So, I'm interested in your solution to this.

Aaron

ridhij4208356012135538
Adobe Employee
Adobe Employee
September 15, 2016

Hi,

Could you share the Adobe_ADM.log, Adobe_GDE.log and FlashInstallManager.log from the machine. You can go through Where do I find the Flash Player installation log on the Macintosh? to see the location of these logs.

Also, could you open terminal and type id and paste the results over here.

Thanks!

Roadhog7
Roadhog7Author
Participant
September 15, 2016
ridhij4208356012135538
Adobe Employee
Adobe Employee
September 16, 2016

Thanks for sharing the logs. For now you could try using the "offline" installer available at Installation problems | Flash Player | Mac​ page in still having problems section.

Thanks!