Participant

Question

Flash player use with TV online

Forum|Forum|8 years ago
March 20, 2018
1 reply
4812 views

I use a MacbookPro to watch TV and am having problems with live ITV 1 - all other ITV channels work OK as does ITV catch up and all BBC services.

When I try to play live ITV 1 on Safari I just get the continual 'Refresh' or 'Help' window - when I refresh nothing happens. All other ITV stations and catch up play OK.

When I try to play live ITV 1 on Chrome I also get the 'Refresh' prompt but notice in top right it also says 'Plug in blocked' - I have tried the one time use option as well as mange etc but still have the same problem.

Any help advice please

This topic has been closed for replies.

jeromiec83223024

Inspiring

To give you any useful advice, I'm going to need to know more about your computer and browser:

https://forums.adobe.com/thread/1195540

paulb45241936Author

Participant

OK - my laptop is a 2017 MacBook Pro using MacOS high Sierra - I generally use Safari as the browser - do you need anything else ?

Also for your info my partner has an iPad and all live stations play OK on that it is just ITV 1 on my Macboom Pro

jeromiec83223024

Inspiring

You need to both install and enable Flash Player in order for it to work.

if you haven't installed Flash Player (or it's out of date), you can grab the latest one from here: https://get.adobe.com/flashplayer

At that point, you can enable Flash Player using the following instructions:

https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html

If that doesn't work, you may need to experiment with other browsers:

https://support.mozilla.org/en-US/kb/why-do-i-have-click-activate-plugins

Use or fix Flash audio & video - Computer - Google Chrome Help