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Flash Player WebCam Control on Surface Pro 4 running W10 - ZOOMED IN TOO FAR?

Forum|Forum|10 years ago
January 5, 2016
2 replies
7990 views

Hi forum. Using Surface Pro4 w/Windows 10, and proper Adobe Flash version and installation, my front facing webcam is Zoomed in way to much to be usable. Never the case on Surface Pro 3 or prior. Thoughts?

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Correct answer jeromiec83223024

We were able to reproduce it, and have a bug opened on it. I have no ETA at this time, but I expect that it will be pretty straightforward.

For IE and Edge, we're generally tied to Microsoft's patch Tuesday schedule, so mid-Feb would be the earliest that a fix would ship, although that's entirely dependent on whether or not a fix is committed in time.

For something like 64-bit Firefox Beta (which is a much better experience than the regular 32-bit Firefox on Win10), we own the distribution pipeline, so the fix might land in a weekly Flash Player beta between now and then.

Flash Player betas are available at http://www.adobe.com/go/flashplayerbeta and 64-bit Firefox is available here: https://www.mozilla.org/en-US/firefox/beta/all/

In the interim, you can probably work around it with an external webcam, but I realize that's not ideal.

Thanks!

S

saraht94506561

Participant

What is the solution to this question? I am having the same issue on my brand new surface pro 4 when using adobe connect in chrome. It's zoomed in way to far. I would love to know if there was a solution.

Thanks

jeromiec83223024

Inspiring

Really? We fixed this a while back in Edge, and it used to work fine in Chrome. Do you see this in Edge? What version of Chrome and Flash Player are you using?

S

saraht94506561

Participant

Thank you for the reply:

I am using the following:

YOUR SYSTEM INFORMATION
Your Flash Version	23.0.0.185
Your browser name	Google Chrome (PPAPI)
Your Operating System (OS)	Windows (Window 10)

and...

Google Chrome	54.0.2840.59 (Official Build) m (64-bit)
Revision	5b2f167ccdaed3f1a90ec1084715fbb91b8d25b0-refs/branch-heads/2840@{#726}
OS	Windows
JavaScript	V8 5.4.500.31
Flash	23.0.0.185

jeromiec83223024

Inspiring

Weird. We have a surface pro 4 floating around the office. I'll get someone to take a look.

Is it specific to a particular browser?

D

drummersruleAuthor

Participant

Thanks for your reply. I typically use Internet Explorer or Microsoft Edge. I installed Firefox just to check, and I had the same result. I have one of the first Surface Pro computers and can use it with no problems. And before I upgraded to Surface Pro 4, I had Surface Pro 3, and it had not problems. Microsoft tried, but then pointed me to Adobe. And here I am. testwebcam.com is an easy way to test cam as a webcam - and the problem is clear as day there.

jeromiec83223024Correct answer

Inspiring

We were able to reproduce it, and have a bug opened on it. I have no ETA at this time, but I expect that it will be pretty straightforward.

For IE and Edge, we're generally tied to Microsoft's patch Tuesday schedule, so mid-Feb would be the earliest that a fix would ship, although that's entirely dependent on whether or not a fix is committed in time.

For something like 64-bit Firefox Beta (which is a much better experience than the regular 32-bit Firefox on Win10), we own the distribution pipeline, so the fix might land in a weekly Flash Player beta between now and then.

Flash Player betas are available at http://www.adobe.com/go/flashplayerbeta and 64-bit Firefox is available here: https://www.mozilla.org/en-US/firefox/beta/all/

In the interim, you can probably work around it with an external webcam, but I realize that's not ideal.

Thanks!

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