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C
ChrisC250
Participant
February 9, 2011
Question

Flash Player will not Download due to Conflicting Application

  • February 9, 2011
  • 3 replies
  • 1265 views

I had a virus in my computer that has since been eliminated. The only problem resulting from it seems to be I have lost the use of Flash Player. So I have tried simply re-installing it. When the installation process gets to 100% I get a message saying the installation cannot be completed until I close a conflicting application. The conflicting application is Live Messenger. The problem is that Live Messenger is not open when I get this message. In tried to unistall Flash Player, but even when I do this I get the same message that it cannot be unistalled until I close Live Messenger, which is as I stated is not even open. Very frustrating. Uncertain what to do. Has anyone else ever encountered this type of problem, or have any ideas about how to resolve it? I would greatly appreciate any help from anyone. Chris

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    3 replies

    A
    Anonymous
    February 9, 2011

    Hi again Chris,

    Let me know if that disabling instant messenger worked for you or not. We've had an update to FP, so you may get that one when Installing. If you still get an error, let me know.

    Thanks,

    eidnolb

    A
    Anonymous
    February 9, 2011

    Hi Chris, Yes I and Pat have seen this more times than we would like to see. That virus causes issues after it's been removed.

    Regarding instant messenger, just right click on the icon in your system tray and exit or disable whichever term is used.

    I doubt even doing that and Uninstalling/Installing again will help, but let me know.

    Thanks,

    eidnolb

    VikramGaur
    Adobe Employee
    VikramGaur
    Adobe Employee
    February 9, 2011

    Hello Chris,

    1) Please restart the computer and make sure no application is running.

    2) Download the Flash Player Uninstaller from this link : http://download.macromedia.com/pub/flashplayer/current/uninstall_flash_player.exe, run it !!

    3) Download the Flash Player from this link : http://fpdownload.macromedia.com/get/flashplayer/current/licensing/win/install_flash_player_10_active_x.exe

    4) Run it

    Note : Make sure while running these (Flash Player & Flash Player Uninstaller) no programs are running

    Hope this helps !!

    Thanks

    Vikram

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