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BigBoss0327
Participant
March 21, 2011
Answered

Flash Player Will Not Update Or Uninstall... :(

  • March 21, 2011
  • 1 reply
  • 2580 views

I'm using Firefox 3.6.15 (With Shockwave Flash enabled) on Windows 7 64-bit with Flash Player 10,0,32,18 according to the box here:

http://www.adobe.com/software/flash/about/

So... My problem is... I've downloaded and installed Flash Player 10.2 many times and it says intall complete... but once again  it says I have 10,0,32,18.  I've used the Flash Player Uninstaller and followed this guide:

http://kb2.adobe.com/cps/141/tn_14157.html

Re-installed, but still no luck...

Sigh... I only noticed that it wasn't updated after yesterday when YouTube had the live symphony event and when I went to watch it, it said I need the latest Flash Player, 10.2 (which I installed manually prior to this event) and made me install it.

I've tried the Cleanup method with CCleaner, I've done virus scans, registry cleanups and even registry defrags, but no luck...

Once again, I will clarify that I DID attempt uninstalling via Revo uninstaller, Add/Remove Prgrams Uninstller, and Flash Player Uninstaller.exe

I'm pretty good with computers and I did try to solve this myself because I rarely seek help from others but this time... I just don't know what to do...

I've also gone through the troubleshooter and still had no luck...

http://kb2.adobe.com/cps/191/tn_19166.html#main_Uninstall

If I recall, 10.0.32.18 is a rather old version.. Does that mean my Flash Player was not updating? I update all my software immediatly when their updates release...

I've had one past problem with Flash Player where one of the folders in Firefox was missing some .dll files and YouTube videos were not working, but I solved that..

And as for any recent changes... I think the biggest impact may be the Windows update to Windows 7 service pack 1 that came out recently...

So... any help will be follwed carefully and is greatly appreciated...Thanks ^_^

    This topic has been closed for replies.
    Correct answer pwillener

    This is very curious...

    Can you try the following:

    • download the FP uninstaller (new version) from http://kb2.adobe.com/cps/141/tn_14157.html
    • download the latest FP installer 10.2.153.1 (released today) from http://www.adobe.com/products/flashplayer/fp_distribution3.html
    • close all browser windows, then run the uninstaller, followed by the installer(s)

    Does http://www.adobe.com/software/flash/about/ still show the old version?

    If yes, can you do a system-wide search if you have another version of NPSWF32.dll somewhere?

    1 reply

    pwillener
    pwillener
    Legend
    March 22, 2011

    Interesting; I never heard of such a situation...

    Can you go to C:\Windows\syswow64\Macromed\Flash and tell me what files you have in there?

    File NPSWF32.dll should be in there; can you check the Properties and tell me what version it is?

    In Firefox, type about:plugins into the address bar; can you tell be the information it lists for Shockwave Flash pugin?

    Message was edited by: ʇɐb ɹəuəllıʍ - corr. syswow32 to syswow64

    B
    BigBoss0327Author
    Participant
    March 22, 2011

    OK, inside C:\Windows\syswow64\Macromed\Flash I found these files:

    - FlashInstall.log

    - flashplayer.xpt

    - FlashUtil10n_Plugin.exe

    - NPSWF32.dll

    In the properties of NPSWF32.dll, it says:

    File Version: 10.2.152.32

    Product Version: 10.2.152.32

    (Identical)

    "about:plugins" says:

    Shockwave Flash

    File: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
    Version: 10.2.152.32
    Shockwave Flash 10.2 r152
    MIME Type Description Suffixes Enabled
    application/x-shockwave-flashAdobe Flash movieswfYes
    application/futuresplashFutureSplash moviesplYes

    Shockwave for Director

    File: C:\Windows\system32\Adobe\Director\np32dsw.dll
    Version: 11.5.9.620
    Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
    MIME Type Description Suffixes Enabled
    application/x-directorShockwave Moviedir,dxr,dcrYes

    Okay, I guess I'll await your next instructions then.. Thanks

    pwillener
    pwillenerCorrect answer
    Legend
    March 22, 2011

    This is very curious...

    Can you try the following:

    • download the FP uninstaller (new version) from http://kb2.adobe.com/cps/141/tn_14157.html
    • download the latest FP installer 10.2.153.1 (released today) from http://www.adobe.com/products/flashplayer/fp_distribution3.html
    • close all browser windows, then run the uninstaller, followed by the installer(s)

    Does http://www.adobe.com/software/flash/about/ still show the old version?

    If yes, can you do a system-wide search if you have another version of NPSWF32.dll somewhere?

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