Flash Player won't install: "Connection failed"

Question

Hi,I've tried a dozen times to install the latest version of Adobe Flash Player but it just won't happen. I keep on getting "Connection failed. Click the Retry button to resume installation", and when I click Retry nothing happens. I've tried redownloading Flash Player and retrying but always the same problem, both with Firefox (43.0.2) and Safari (8.0.7). I thought it might be Intego's NetBarrier causing the problem, but even when I allow all incoming internet connections with it, the Flash problem still happens. (iMac OS10.10.4). Can somebody please help?

_maria_ · Accepted Answer

Hi,I'll need to get some installation log files from you to investigate further. Please review the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide all 4 files listed (install.log, FlashPlayerInstallManager.log, Adobe_ADM.log, and Adobe_GDE.log). Upload the files to cloud.acrobat.com using the instructions How to share a document or a file sharing service of your choice. Post the link the the uploaded files in your reply.Alternatively, you can use the offline installer posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section. However, without the log files for the online installer we won't be able to troubleshoot the issue to resolve it.Thank you.--Maria

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.