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T
Tragopan
Participant
January 1, 2011
Question

Flash Player won't install on Windows XP machine

  • January 1, 2011
  • 1 reply
  • 7139 views

I cannot install the latest Flash Player 10 on a Windows XP machine. I have worked my way through the Troubleshoot Flash Player installation instructions, which included:

  • removing old versions of Flash, restarting the PC
  • checked that I have a 32 bit machine
  • Installing with Flash Player Download, having disabled my Norton Anti-virus
  • Tried the manual installer

Each time the installation appears to work, and completes without any error messages, but Flash is not actually installed. It won't run, and when I checked the install it says that Flash is not present. I have done this about six times, with no joy. Any ideas?

    This topic has been closed for replies.

    1 reply

    pwillener
    pwillener
    Legend
    January 2, 2011

    Can you see the Flash animation at http://www.adobe.com/software/flash/about/ and is there any version information displayed under it?

    What do you have in C:\Windows\system32\Macromed\Flash ?

    What is your browser & version?

    T
    TragopanAuthor
    Participant
    January 3, 2011

    Hi, and thanks for the reply.

    The animations are blank, with the dreaded red cross top left.

    In that sub-directory I have the following files:

    Flash 10l.ocx

    FlashInstall.log

    FlashUtil10l_AciveX.dll

    FlashUtil10l_AciveX.exe

    genuinst.exe (coloured blue for not acessed since 2006)

    install.log

    KB923789.inf (coloured blue for not acessed since 2006)

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