Flash player20 installation failure at Windows7 sp1 64bit, IE11 32bit

Question

Tried to install by install_flash_player_ax.exe, but failed showing "Can not register ActiveX control for Flash player".

Followed every step to cure the problem, which are instructed on helpx including ActiveX filtering off , Add-on shockwave enabled, falsh player records delete, Macromedia cache delete, so on. One thing undone is hareware acceleration because I can't find where the version box.

Could you recommend trouble-shootings from your knowledge and experience ? Thank you.

_maria_ · Accepted Answer

Hi,Thank you for posting the above trouble shooting, but it doesn't work. It's still returning an error. Here I send you a new set of Flashinstall.log file under system32 folder and that under sysWOW64 folder. This's the link for Flashinstall.log under system32 folder.https://files.acrobat.com/a/preview/99fa0ca7-cb31-4634-86e6-8cd26244fa85This's the other one.https://files.acrobat.com/a/preview/aafc34b0-59c5-46e3-a3e6-c994dc5ca4e6I thought Windows reinstallation could be the best way to solve this problem. However, this trouble could happen again. I realized it's the reason you help me kindly here. I would like to fix this problem with you. Thank you.With Regards,MJ. KIMHi,Thank you for the updated log file. I am still seeing the same error. Do you have anti-virus running, if so, which one?It's possible the anti-virus software (if installed) is interfering with the installation, and some process is still modifying, or locking, a file and preventing the installation. You can try the solution in this Microsoft KB article, https://support.microsoft.com/en-us/kb/968003, which has worked for other users. This solution resets permissions on all files and registry entries, whereas our file (the one you ran before), only resets permissions on Flash Player related files and registry entries. I've seen this before, where our fp_reset.bat file did not fix the issue, but this solution from Microsoft does.--Maria

_maria_ · Answer

Hi,I'll need to get the FlashInstall.log file from you to troubleshoot further. On a 64-bit OS, the FlashInstall.log file is located at following locations (both are required)C:\Windows\system32\Macromed\Flash\FlashInstall.logC:\Windows\syswow64\Macromed\Flash\FlashInstall.logUpload the files to cloud.acrobat.com using the instructions at How to share a document or some other file sharing service of your choice (not requiring a log in to access) and post the link to the uploaded files in your reply.Thank you.--Maria

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