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R
ram prasadd89
Participant
May 3, 2017
Question

Flash Popup Issue

  • May 3, 2017
  • 1 reply
  • 3230 views

Hello Team ,

We are facing an major issue on our win7 machines, More and more frequently a popup appears prompting me to download and latest release as soon we see some releases Published by Adobe.

I have checked the mms.cfg File having the below Configuration :

C:\Windows\SysWOW64\Macromed\Flash

SilentAutoUpdateEnable=1

AutoUpdateDisable=0

Services: Adobe Flash player service is set to "Manual"

Could you please let us know if we have anything in the source that is embedded to do a check over online in the latest releases which do the check and report clients to prompt the message (Refer attached)

This Mostly users encounter during the startup of the machine to download the update. Is there a way we can disable this prompts to be appearing for user.

Regards,

Ram Prasad

This topic has been closed for replies.

1 reply

_maria_
Community Manager
_maria_Community Manager
Community Manager
May 3, 2017

Hi,

If you are not hosting the Background Update resources locally, there is no way to only have a system updated via Background Updates.  If you use Adobe servers for Background Updates, there is a (slim) chance that users see the Notification Update window, but when this happens, it usually indicates there is an issue with the Background Update service.  In order to troubleshoot we'll need to get the FlashInstall.log files, with verbose background update logging. 

Background Update mechanism consists of a Service and a Task.  You mention the Service (Adobe Flash Player Update Service) is set to 'Manual' which is correct (the Service is triggered by the corresponding Task, so it only runs when triggered by the Task).  Please verify the Task also exists (on an impacted system):

  1. Launch Control Panel and go to Control Panel > All Control Panel Items > Administrative Tools > Task Scheduler
  2. In Task Scheduler select Task Scheduler (Local) > Task Scheduler Library > Look for Adobe Flash Player Updater
  3. Does the Adobe Flash Player Updater task exist?
  4. If so, go to the History tab and enable history for the task

Please do the following on the same impacted system that you verified the Adobe Flash Player Updater task exists on, and enabled Task History on:

  1. Enable versbose logging:  add SilentAutoUpdateVerboseLogging=1 to the mms.cfg file
  2. Wait 24 hours
  3. After the time has elapsed, provide the FlashInstall.log file(s) saved at the following location:

    • 32 Bit Windows:

      • C:\Windows\system32\Macromed\Flash\FlashInstall.log

    • 64 Bit Windows:

      • C:\Windows\system32\Macromed\Flash\FlashInstall.log AND C:\Windows\syswow64\Macromed\Flash\FlashInstall.log
  4. Upload the file(s) to cloud.acrobat.com/send using the instructions at How to share a document
  5. Post the link to the uploaded file(s) in your reply

--

Maria

_maria_
Community Manager
_maria_Community Manager
Community Manager
May 3, 2017

Most likely related to Flash Player Autoupdate doesn't work

R
ram prasadd89Author
Participant
May 17, 2017

You are correct the Flash player has some issues autoupdating due to the traffic is getting blocked at proxy level . To disable and move out of this weired problem will changing the config file to below setting will help .

C:\Windows\SysWOW64\Macromed\Flash

SilentAutoUpdateEnable=1

AutoUpdateDisable=1

or should we disable the service Adobe acrobat Update service. What would be the best suggestion to stop such prompts. Can those detection and running prompts for user can be controlled in any other way?

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