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Participant
April 23, 2009
Question

Flash Uninstall & left over files in XP!

  • April 23, 2009
  • 1 reply
  • 2273 views

Adobe FLASH Player: install and Uninstall problems especially with left over files.

I have a PC running Windows XP Pro + SP2 + IE7 + ZoneAlarm ISS all up to date and running fine.

This machine is on a home Windows Peer to Peer Workgroup network of other Windows XP and 98 machines.

I wanted to completely remove all traces of FLASH Player 9 (in this case version 9b also listed by Adobe as version 9 release 28).

When I used the built in uninstaller it only partly worked as it left three files behind located in:

C:\WINDOWS\SYSTEM32\MACROMED\FLASH.

I could NOT delete these files. No matter what I tried and I even tried booting with Ultimate Boot CD for Windows V3.22 http://www.ubcd4win.com/index.htm .

This has driven me crazy!!

THE ANSWER.

I realised I was using a Windows XP feature called SIMPLE FILE SHARING, therefore I did NOT have necessary Permissions to delete these left over files.

HOW TO DO IT (in Windows XP Pro)

1.                  Launch Windows Explorer and open the TOOLS menu and choose FOLDER OPTIONS and then click the VIEW Tab.

2.                  Scroll down to the bottom of the list and ensure Use Simple File Sharing is unticked (turned off). See Screen Shot 1

3.                  Click APPLY and then click OK

Now still using Windows Explorer navigate your way to the following folder

C:\WINDOWS\SYSTEM32\MACROMED\FLASH.

In here you will see the OCX file and corresponding EXE file that refuse to delete.

You need to do this…

4                    Right click on the Flash9b.ocx file, go to Properties and then to the Security Tab.

5                    You should see that no NAME is associated with control of this file so you need to ADD your own user name and then click to ALLOW FULL CONTROL of the permissions.

Click APPLY and then click OK.

Now back at your Windows Explorer page you will be able to delete the offending file.

Repeat these steps for the other files in the folder.

Job complete.

You now need to consider whether you want to go back to using SIMPLE FILE SHARING. I can’t help you there.

Good luck.

If you want to print these instructions I have attached a pdf version.

I will not be logging in here too often so please do not expect any detailed replies from me, sorry but I hope this helps some of you.

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    1 reply

    Participant
    April 28, 2009

    There are other files that do not get removed when using the Flash Uninstall routine.  I recently had problems viewing videos on www.msn.com site.  I tried uninstalling and reinstalling Flash Player, but that did not fix the problem.  There were files in the "Documents and Settings" folder that were corrupted.  I contacted the MSN Customer Support group and they were able to help.  The exact location of these files for a PC running XP is:


    C:\Documents and Settings\YOUR USER NAME\Application Data\Macromedia\Flash Player

    To fix this problem on a PC running Vista Delete the files at:

    C:\Users\ YOUR USER NAME \AppData\Roaming\Macromedia\Flash Player

    After you have deleted the files, restart Internet Explorer and browse back to http://videos.msn.com, When you return to the video site, the Flash player will recreate the deleted files above with default files.  This should resolve the issue. Please note: If on your PC the issue remains, an updated version of MSN Video is scheduled to be released that will solve the problem in late June, 2008.

    We understand that you may not be familiar with Adobe Flash, additional support is available here:

    http://www.adobe.com/support/flashplayer/