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flash update 23.0.0.162 for Mac hangs at 95%

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I have a Macbook pro retina on macOS Sierra 10.12 and I tried to update to Flash update 23.0.0.162 and upon installation, it hangs at 95%.

How can i get this update to successfully install?

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derekc75213166Correct answer

Participant

Hi m_vargas, I was able to get it installed doing the following :

1) uninstall flash completely

2) restart computer

3) install newest flash

4) restart computer

This allowed the installer to finish.

S

stevek83696196

Participant

I just had the same issue with the install seemingly hung at 95% and I finally noticed that there was a popup window behind my Finder window requesting authorization. Once I found it and authorized the install, it completed successfully.

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_maria_

Legend

@stevek83696196 ,

Did you get two authorization prompts, or only one?

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S

stevek83696196

Participant

Just one.

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_maria_

Legend

we'll need to get some log files from you to investigate the failure. Please review the FAQ Where do I find the Flash Player installation log on the Macintosh? and provide all 4 files listed. Upload the files to cloud.acrobat.com/send using the instructions at How to share a document and post the link to the uploaded files in your reply.

Separately, 23.0.0.185 is the latest version, released earlier this week. Unless there's a compelling reason to use the previous version, it's recommended to use the latest version which contains bug and security vulnerability fixes.

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derekc75213166Author

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Hi m_vargas. I was mistaken, it is the version 23.0.0.185 that I was trying to update which is causing issues.

Below are my files.

https://files.acrobat.com/a/preview/8e735a0d-4d0e-4328-a60f-2aa42d5c578c

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_maria_

Legend

Hi,

Sorry for the delay. Unfortunately, the log files are not recording any error so it's difficult to determine what's going on. I'd like for you to try installing Flash Player using the standalone installer, posted at the bottom of the Installation problems | Flash Player | Mac page in the 'Still having problems' section. If that also hangs/fails, provide an update FlashPlayerInstallManager.log and install.log file.

Thank you.

--

Maria

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