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Kalina77
Participant
November 7, 2015
Question

Flash update "Application Not Responding" on every download try (Mac)

Every time I try to update flash on my macbook pro (last 2 months!) it downloads fine, go through the install process, only to have it beachball forever and "Application Not Responding"   Help!

Through the Mac Forums I did a successful search to ensure zero malware on my MacBook Pro.

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4 replies

eswar6771017
Adobe Employee
eswar6771017
Adobe Employee
November 9, 2015

Hi Kalina77,

Can you please provide the following information:

If you have time can you please read the Where do I find the Flash Player installation log on the Macintosh? FAQ and provide all four files (install.log, FlashPlayerInstallManager.log, Adobe_ADM.log, and Adobe_GDE.log).

Thanks,

Eswar.

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Kalina77Author
Participant
November 9, 2015

Hello Eswar, I am using Safari version 9.0.1.  The link I use is  Adobe Flash Player Install for all versions

I am not receiving an error message.  What happens is the update stalls forever.   The moment I double click on the Install Flash, it immediately goes to "Application Not Responding"    as shown on the screen shot of my desktop.

I tried the Console App, laid down the marker, and nothing happened.  I reloaded and still nothing.

I have the entire log for the Flash Player Install Manager Log from the Console app copied into a Pages Document (from the first install in 2013).  Can I send this to you somewhere?  It spells it all out, showing the multitude of times I tried to install!

I am at a loss for what the problem is.  I hope the information I have provided will be helpful.

Thank you!

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eswar6771017
Adobe Employee
eswar6771017
Adobe Employee
November 10, 2015

Hi Kalina77,

Thanks for sharing the screenshot.

What is the OS version you are using ?

It would be of great help if you can share all the four log files (install.log, FlashPlayerInstallManager.log, Adobe_ADM.log, and Adobe_GDE.log).

Thank you,

Eswar.

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