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Anonymous
November 15, 2017
Answered

Flash wants to install new helper

  • November 15, 2017
  • 2 replies
  • 12011 views

I was updating Mac Flash, I did it via the system preference pane. As usual it downloaded an installation disc image, I double clicked it as usual, it downloaded and I was asked for permission to run it which I provided. Then towards the end it asked me for the first time ever if I wanted to install a 'new helper app'. Smelling a potential rat and aware of malware packaged versions of Flash updates I clicked cancel. I had to do that several times and again when it was finished.

Can anyone advise if this was a kosher thing and what the nature of this 'helper app' might be? If this method of accessing the update site is feeding malware you have a problem. I'm running Sierra on a mid 2010 macbook pro.

This topic has been closed for replies.
Correct answer divya010193

Hi,

This is your OS prompting for your computer's user ID (admin user) and password - if you're an admin user, it's the User ID and password you use to log into your system.  This is NOT your Adobe ID.  Please see What userid & password do I need to install Flash Player? for assistance.

Thanks!

2 replies

johnm16052003
johnm16052003
Participant
November 23, 2017

I was having the same problem.

Did you get it resolved.

Still have not been able to install the Flashdrive on my Mac - OS10.11

Thanks

_maria_
_maria_
Legend
November 15, 2017

If you are referring to the following dialog, it is legitimate:

This is a change in terminology as of macOS 10.12 due to the APIs in use.  It's a system dialog, as such, the text couldn't be modified to what it was before.

johnm16052003
johnm16052003
Participant
November 23, 2017

Thanks for the clarification.

However,  I still can't login in.   I use the same name and password I use for my Adobe account.   After that is entered, all that happens is the box "shakes", and I cannot proceed.

Any thoughts?

Thanks.

divya010193
Adobe Employee
divya010193Correct answer
Adobe Employee
November 27, 2017

Hi,

This is your OS prompting for your computer's user ID (admin user) and password - if you're an admin user, it's the User ID and password you use to log into your system.  This is NOT your Adobe ID.  Please see What userid & password do I need to install Flash Player? for assistance.

Thanks!

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