Skip to main content
Anonymous
November 15, 2017
Answered

Flash wants to install new helper

I was updating Mac Flash, I did it via the system preference pane. As usual it downloaded an installation disc image, I double clicked it as usual, it downloaded and I was asked for permission to run it which I provided. Then towards the end it asked me for the first time ever if I wanted to install a 'new helper app'. Smelling a potential rat and aware of malware packaged versions of Flash updates I clicked cancel. I had to do that several times and again when it was finished.

Can anyone advise if this was a kosher thing and what the nature of this 'helper app' might be? If this method of accessing the update site is feeding malware you have a problem. I'm running Sierra on a mid 2010 macbook pro.

This topic is closed to new replies. Start a new post to keep the conversation going.
divya010193
divya010193Correct answer
Adobe Employee
November 27, 2017

Hi,

This is your OS prompting for your computer's user ID (admin user) and password - if you're an admin user, it's the User ID and password you use to log into your system.  This is NOT your Adobe ID.  Please see What userid & password do I need to install Flash Player? for assistance.

Thanks!

View reply

7 replies

johnm16052003
johnm16052003
Participant
November 23, 2017

I was having the same problem.

Did you get it resolved.

Still have not been able to install the Flashdrive on my Mac - OS10.11

Thanks

Translate
_maria_
_maria_
Legend
November 15, 2017

If you are referring to the following dialog, it is legitimate:

This is a change in terminology as of macOS 10.12 due to the APIs in use.  It's a system dialog, as such, the text couldn't be modified to what it was before.

Translate
johnm16052003
johnm16052003
Participant
November 23, 2017

Thanks for the clarification.

However,  I still can't login in.   I use the same name and password I use for my Adobe account.   After that is entered, all that happens is the box "shakes", and I cannot proceed.

Any thoughts?

Thanks.

Translate
divya010193
Adobe Employee
divya010193Correct answer
Adobe Employee
November 27, 2017

Hi,

This is your OS prompting for your computer's user ID (admin user) and password - if you're an admin user, it's the User ID and password you use to log into your system.  This is NOT your Adobe ID.  Please see What userid & password do I need to install Flash Player? for assistance.

Thanks!

Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices