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A
AllyLynn
Participant
January 13, 2015
Question

Flash Won't Install on Mac

  • January 13, 2015
  • 6 replies
  • 742 views

None of my Flash updates were successful, so I proceeded to uninstall my Adobe Flash Player as suggested by the website. Now, I cannot redownload the program. I have tried every bit of trouble shooting. I have even taken my macbook to a specialist. I am at a loss as to what the next step it, but I am really suffering without my Flash Player! Does anyone have any ideas? I am running version 10.10.1 OS X Yosemite.

This topic has been closed for replies.

6 replies

ShutUpTilly
ShutUpTilly
Participant
January 14, 2015

Im having the exact same problem. Can't get it to work in any way...

A
Anonymous
January 14, 2015

Interesting.  This is how mine started.  Months ago when first notified of the update, I tried to download and got much the same problems as AllyLynn.  I just gave up.  Then Firefox started the warnings and I re-tried.  Now instead of getting the black screen with the download bar-- It is just black. 

I tried the full install from the 14.9 mb file.  Same issue.  Then I rebooted and tried to do it again...same problem!

M
mqualben
Participant
January 14, 2015

I'm experiencing the same thing on OS-X 10.9.5 Mavericks. Might be caused by OS-X playing it safe and get.adobe.com using an invalid security certificate for HTTPS. The get.adobe.com SSL certificate is only valid for some of their other sites: www.adobetag.com, demand.assets.adobe.com, ak-www.stage.acrobat.com, etc.

A
AllyLynnAuthor
Participant
January 13, 2015

This occurs each and every time that I attempt to download the program back onto my laptop. Any ideas? I've emptied my trash, my downloads, my library, my caches. I don't know what else to try, but I desperately need this program back on my Mac.

_maria_
_maria_
Legend
January 13, 2015

Hi AllyLynn,


Please provide the FlashPlayerInstallManager.log file.  It's located at ~/Library/Logs (this is the user's Library log file). Easy way to find it is to use the Console app (/Applications/Utilities/Console) and then searching for the file in the left column.  The file will be fairly large, as such, you can post it using the instructions here, How to share a document.

--

Maria

A
AllyLynnAuthor
Participant
January 14, 2015

Maria,

I opened the applications and used the console, on the left I see ~Library/Logs, but when I click on it nothing loads.

A
Anonymous
January 13, 2015

I am having the same issue.  When you click the installer icon the Installer screen appears however is entirely black.  I also have Yosemite!

_maria_
_maria_
Legend
January 13, 2015

Hello Mark,


You're issue is also not the same issue as the original poster.  Please try using the full/offline installer posted at the bottom of the Installation problems | Flash Player | Mac page.

Thank you.

--

Maria

A
Anonymous
January 13, 2015

Maria-

I respectively disagree that my issue is not at leasts related to the original post. I have attempted multiple times to update Adobe Flash Player. None of my Flash updates were successful, so I proceeded to uninstall my Adobe Flash Player as suggested by the website. I am running version 10.10.1 OS X Yosemite. I am able to re-download the FlashPlayer, unlike AllyLynn, however when I attempt to run the program I get the "Adobe Flash Player window to open however it is entirely black (and has no buttons to click to run). Just as I did prior to the uninstall. I would appreciate any help you can provide.

Mark S. Synovec, MD

President/Manager, Topeka Pathology Group, LLC

_maria_
_maria_
Legend
January 13, 2015

hello,


Please provide specific details on what's happening when you try to download/install Flash Player.  Screenshots are also very beneficial.

--

Maria

A
Anonymous
January 13, 2015

I'm having the same problem.  It won't accept my password which has been verified by email.

_maria_
_maria_
Legend
January 13, 2015

Hi msmardee1,

not accepting the password is not the same issue as this thread.


The password being requested is your machine's password.  The password you use to log onto your machine.  If you're user account is an Administrator, it's this password.  If you're user account is not an Administrator, you'll need to provide an Administrator password.  If your machine has no password, ignore the field and click 'OK' to continue.

--

Maria

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