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poisonette
Participant
June 12, 2009
Question

Flash10b.ocx problem

  • June 12, 2009
  • 3 replies
  • 21443 views

This is only on 1 PC and 1 website (as far as I can tell)   My husband's laptop can access it without problems. Our OS's, IE, & Flash are all the same versions. I've tried reinstalling Flash, no luck.

I'm running Vista Home Premium with IE7. However, I also tried IE8 and Firefox (current version?) Same problem.

Here's the page, and it only happens when I click to type in my password. Remember, this works on my H's laptop.

I get the pop-up from Internet Exporer:

Internet Explorer has encountered a problem with an add-on and needs to close.

The following add-on was running when this problemm occured:

Add-on Name: Flash10b.osx

etc.

Here's the advanced info from the crash.

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: iexplore.exe
  Application Version: 7.0.6000.16851
  Application Timestamp: 49f1c468
  Fault Module Name: Flash10b.ocx
  Fault Module Version: 10.0.22.87
  Fault Module Timestamp: 4987a6c3
  Exception Code: c0000005
  Exception Offset: 00135e28
  OS Version: 6.0.6000.2.0.0.768.3
  Locale ID: 1033
  Additional Information 1: 8d13
  Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
  Additional Information 3: 8d13
  Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

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    3 replies

    L
    liny11706
    Participant
    August 8, 2009

    shouldn't the latest version of flash player be version 10.0.32.18? with Flash10c.ocx?

    AICC
    AICC
    Known Participant
    August 8, 2009

    u are probably correct.  But the problems starting appearing (i believe) once flash player 10 arrived on our customers desktops.  Again, we will start to plug customer database logins with statistics of their enviroments.  Once we understand the environment where the crashes are occuring, it will help us isolate the problem more ( i hope).  Again i am still at the begining of solving the problem and debugging the situation.

    Since we do thousands of training units a week and only 3% of people are experiencing this issue it will be hard.  The only common denominator which has changed in the last 3 months is the Flash Player.  We have not changed web servers, action script code, content on the server, service packs etc... So we are just going to have to understand the entire life cycle and watch every component in it.

    To note: we are already logging bandwidth statistics, whether or not the flash content is cached in the browser and serveral other performance indicators which could indicate a user's technical experience with the course.  When we analyzed this data, nothing pointed to be a consistent problem. Since we do have several computer labs,  we will hopefully be able create a "control" group of computers (eventually) which may help to diagnose the Flash Player error.

    OTHER TIDBITS:  The Flash Engine (AS2) does not appear to do garbage collection automitically nor could i find any AS code /AS Functions which could help manage garbage collection, memory management, etc...  If anybody has any suggestions where I could understand "how to better mange the action script memory management (memory cleanup) in AS2", I would greatly appreciate it.  I do know how to force this error (indicated previously)by creating a While loop and running it for 5000 cycles (this will almost consistently will crash the flash player).

    Actually I have seen the flash player crash for a much smaller cycle.  For example> If you had an array defined with initial 5000 memory spots.  Then filled every 10th spot to 5000 with "X". Then did a while loop to count the number of spots in the array which had a value of "X".  The flash player would sometimes crash on 100th cycle, 750th cycle, 1250th cycle, etc.  In other words .... the majority of time the sample SWF would work great.  The count would reach 250 "X"'s found, but other times I would see it crash inconsistently.  If I opened 5 browsers on the same computer and ran the same webpage, I would more easily see the crash occur.  It appears the FLASH ENGINE does not create independent processes for each browser or SWF file and process the indepently in their own memory space.  It appears each swf runs in a combined memory space (not indepent from each other).  The flash player's which caused these crashes were Flash Player 9 and Flash Player 10.  It just that the Flash Player 10 crash more consistently.  Both Flash Player 9 and 10 support AS3 which is maybe why.  I have yet to test this in Flash Player 8.  Anyhow if the Player had adequate garbage collection and "Loop" control it would probably solve the issue.   The error's which you typically see when this happens is something  "A script in this movie is causing Flash Player to run slowly. If it continues to run, your computer may become unresponsive."

    Our company has written all the content and AS Code so we have options, it just that it could take a very long time. Recoding The AS content is not on the agenda.

    Thanks... That is my thoughts for now.

    -doug

    A
    Anonymous
    August 10, 2009

    Hi Doug,

    We have a small real estate website that displays flash picture slideshows and we have just two computers in our office on MS server 2003.  Adobe Flash Player 10b was installed on one of our workstations in June 09, and on the other in the middle of July, when both were running IE7.  Both PCs then upgraded to IE8 at the beginning of August.  We have maybe had the odd instance where Internet Explorer has had to close, but not frequently enough for it to appear like more than a 'one-off' and not accompanied by the specific message concerning the Adobe Flash Player add-on.  Basically, as far as our own set-up is concerned, we did not have the problem with IE7 and the previous version of Adobe Flash Player (I assume version 10a) and we don't have the problem with IE8 and Flash Player 10b (10,0,22,87), so thankfully. we're okay.

    However, in the last few days we have had some calls from would-be customers describing how Internet Explorer crashes ("...has encountered a problem with an add-on and has to close...") when they try to view a slideshow on our website.  The message cites Flash10c.ocx as the offending add-on, so these guys have the newest version of Flash Player - 10c (10,0,32,18).  I spoke to one of them on the phone and he confirmed that he had been running IE8 for a couple of months, but his problems seemed to start when he accepted the Adobe Flash Player upgrade to version 10c just a few days ago.

    Internet blogs are full of this stuff; people are having the problem on various browsers and various versions of Flash Player.  Strangely, a lot of folks suffer the problem in the exact same environment that we have, but we don't!  What does cause concern is the fact that potential customers are affected and Adobe don't seem to be very responsive.  I found what appears to be an issue logged on an Adobe fault management system - http://bugs.adobe.com/jira/browse/FP-2382 - nothing much happening.

    Anyway, you seem to be doing more to figure this out than Adobe, so I'm watching this space, rooting for you and hoping you can find something to point to what's causing these problems.

    Best regards

    Nigel Shaw

    Essex, England

    W
    weffedz
    Participant
    August 8, 2009

    http://kb2.adobe.com/cps/408/kb408620.html

    AICC
    AICC
    Known Participant
    August 8, 2009

    I will have to do this on Monday (post the crash). But to do this I almost have to get "Unlucky", the problem happens inconsistently and only on 3 out of 100 instances.  Which is not a lot overall, but it still makes 3 customers unhappy.  Yes the training has bookmarked, but it makes our content and technology look shotty.

    In the mean time, I posted the problem and steps we are starting to take (tracking which players/Operating systems/ Browsers are crashing our elearning courses).

    Here is where I posted our latest steps to correct the problem:

    http://douglubey.com/JavaScriptHowToDetectOperationSystemBrowserDivTags.aspx

    This javascript I posted will help us determine FLASH VERSION AND POSSIBLY WHAT FLASH PLAYER IS CAUSNG THE MAJORITY OF THE CRASHES. Remember this did not start really happening until Flash Player started to be updated to Version 10. Only 8 our of every 1000 customers had to restart their training before...now it is 3 out of 100.   Not good.....

    Thanks,

    Doug Lubey of Louisiana.

    AICC
    AICC
    Known Participant
    August 7, 2009

    I am having the same problem.  But we are actually a development company which produces hundred's of content using Flash.  Specifically

    Flash Actions Script 2.  We develop elearning training which using the Flash plugin for delivery.  About 3 months ago, our customers and our own computer labs started reporting problems with the training courses locking up or reporting the error "Internet Explorer has encountered a problem with
    an add-on and needs to close".  We are in the middle of diagnosing the entire problem.  We have 5 Controlled computer labs.  Some of the computers

    have flash player 10 and flash player 9.  Our employees seem pretty confident it is only happening on computers with Flash 10 player.  For our web customers it is a lot harder to determine.  And yes, we currently do not log which player our customers are using.  Only that the training course has been restarted abruptly.  

    In may we had a less than .5% ratio of restarts.   During June the restarts increase to 2% and we are now hitting up against 3%. 

    We have even look at network issues, server related issues (to note we run Web Farms and different servers for the different computer labs).  The only consistent factor as of now is FLASH 10 may be having the problem.

    To note, the content has not changed, the action script within these training courses has not changed. The only variable which seems like it has changed was that we upgraded to Flash Player 10.   I will post back to this once I diagnose more of the problem.

    Thanks,

    Doug Lubey of Louisiana

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