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M
manineedhelp
Participant
September 17, 2010
Question

Flasher player 10.1 needs to be reinstalled

  • September 17, 2010
  • 2 replies
  • 2086 views

This last month I have had a number of computers prompt the users that they need to install flasher player 10 when going to web sites that use flash player. These computers have flash player 10.1 installed.  When I go that computer, and do an install from the adobe web site, I get a message saying that Flash player 10.1 is installed, do i want to reinstall it.  I say yes.  After the reinstall, I go to the web site that was having the problem and now it works.

This problem has been coming up ever since Flash player 10.1 was released.  Previous version was never causing this problem.  Some computers I have reinstalled it more than once.

Why?

    This topic has been closed for replies.

    2 replies

    M
    manineedhelpAuthor
    Participant
    September 17, 2010

    No, currently I am manually updating Flash.  I was reading up on using GPO for it.

    We have around 120 user workstations.

    What happens is the user will go to a Web site that needs flash to view a video.  They try to play it and get prompted that they need flash player 10 or something like that.  Some times it will ask them if they want to go to the Adobe site and install it, which they can not as a user.

    Our own site http://fox11online.com requires flash player 10.  Some of the computers in our newsroom have had this problem.  I know that flash 10.1 is installed on them.  Doing a reinstall fixes the problem.  They had this problem going to other TV stations sites and trying to play clips.

    OS is XP Pro SP3, browser IE7

    A
    Anonymous
    September 17, 2010

    I can't believe Adobe hasn't responded to this with the number of people experiencing this issue.  I'm really concerned with rolling out the new version now and having to fix it again later.

    A
    Anonymous
    September 17, 2010

    Hi, Are you Installing using the GPO? Evidently the Users don't have Permissions needed to Install Flash Player?

    How many computers do you have? What I'm trying to determine is whether this is an Enterprise using the GPO or an individual. There is a difference, so let me know on that so I can respond properly.

    I know of no Adobe Flash Player site that would give a message that Flash Player is Installed and then ask if you want to Re-Install. Do you have a link for that site?

    When you post back include the Operating Systems and editions, browser(s) used and versions.

    Thanks,

    eidnolb

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