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April 30, 2017
Answered

FlashInstall.log Clean Install

  • April 30, 2017
  • 3 replies
  • 869 views

Looking at instructions for clean FlashPlayer install (Windows 7 64-bit), I am slightly confused. The process of removing NPAPPI (to allow users to upgrade to Firefox 53 from version 52.1.0) means I also have to remove Flash ActiveX via the uninstaller tool.

How do I do a clean install of Flash Player - Windows?

Uninstall Flash Player for Windows

While the KB article and chris.campbell 's video state to delete all files including the .log files. chris.campbell 's post (below the video) states not to delete the FlashInstall.log file when doing a clean install.

So do I delete the FlashInstall.log or not? What is the danger of deleting the .log file?

This topic has been closed for replies.
Correct answer _maria_

While the FlashInstall.log file is created if it doesn't exist, it's preferred to not delete the file as it contains historical data which is useful when troubleshooting certain installation issues.  If the file is deleted this data is lost, thus making troubleshooting certain installation issues more difficult.  The FAQ was updated to include the note not to delete the FlashInstall.log file after the video was produced.

3 replies

May 2, 2017

Okidoke, thank you. I was wondering as I had followed the KB and video for one computer at the time of posting, and had already installed the latest version of Flash ActiveX (everything successful as far as I can tell).

So in the future, I shall leave the .log file in place.

_maria_
_maria_Correct answer
Legend
May 2, 2017

While the FlashInstall.log file is created if it doesn't exist, it's preferred to not delete the file as it contains historical data which is useful when troubleshooting certain installation issues.  If the file is deleted this data is lost, thus making troubleshooting certain installation issues more difficult.  The FAQ was updated to include the note not to delete the FlashInstall.log file after the video was produced.

divya010193
Adobe Employee
Adobe Employee
May 1, 2017

Hi,

FlashInstall.log is a log file that tracks and reports the status of the Flash Player installation process. There is no harm in deleting the file as a new file will be created on fresh installation of flash player.

Thanks!