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W
WhyPok
Participant
March 9, 2020
Answered

FlashPlayer Download issue

  • March 9, 2020
  • 3 replies
  • 1486 views

Hello,

I have a problem when I want upgrade the Flash Player version.

When I launch flashplayer32_a_install.exe, it opens a window called Adobe Download Manager.

This window is completly white and nothing happening.

I have tried an upgrade several days ago and same thing.

 

I would like to know what are the dependencies of  Flash Player, especially the Windows Services that he should use.

 

Im using Windows 7 ; 64 bits.

 

Thank you in advance for your answers.

    This topic has been closed for replies.
    Correct answer _maria_

    For a blank online/shim installer issue, please try the following:

     

    1. Right-click on the installer file and select Properties
    2. In the General tab click the Unblock button
    3. Click Apply
    4. Click OK to close the window
    5. Double-click on the installer file to launch the installer

    3 replies

    K
    karthikcbr
    Participant
    April 9, 2020

    no its not working repeatedly adobe stock is coming

     

    _maria_
    Community Manager
    _maria_Community Manager
    Community Manager
    April 9, 2020

    If you're seeing an ad for Adobe Stock, Flash Player is installed.  Adobe Stock is an optional offer that displays after Flash Player was installed.


    To provide assistance, please provide the following:

    • operating system, including version
    • browser, including version
    • describe issue you are encountering, in detail.
      _maria_
      Community Manager
      _maria_Community ManagerCorrect answer
      Community Manager
      March 9, 2020

      For a blank online/shim installer issue, please try the following:

       

      1. Right-click on the installer file and select Properties
      2. In the General tab click the Unblock button
      3. Click Apply
      4. Click OK to close the window
      5. Double-click on the installer file to launch the installer
      W
      WhyPokAuthor
      Participant
      March 9, 2020

      Perfect ! Thank's maria__1

      _maria_
      Community Manager
      _maria_Community Manager
      Community Manager
      March 9, 2020

      You're welcome. Glad it resolved the issue for you.

      T
      Test Screen Name
      Legend
      March 9, 2020

      From exactly which URL do you download? 

      W
      WhyPokAuthor
      Participant
      March 9, 2020

      I have closed tabs, I don't have URL.

      But it come from the adobe grey & red pop-up warning who appear at windows startup.

      I remember, I have checked if the URL was correct one at the first installation fail.

       

      The downloaded executable auto delete himself after stoping installation.

       

      Send me a good URL where I can download it, I will try again.

      EDIT___
      I have this data, from Adobe_ADM.txt (Adobe Download Manager)

       

      03/09/20 09:55:04:348 | [INFO] | | ADM | | ApplicationContext | | | 2096 | *********************** ADM Workflow start. Version: 2.0.0.483s **************************
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | White listed URLs are
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | get.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | get2.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | aihdownload.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | admdownload.stage.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | admdownload.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | airdownload.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | ardownload.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | ardownload2.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | download.macromedia.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | fpdownload.macromedia.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | fpdownload2.macromedia.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | fpdownload.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | fpdownload2.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | platformdl.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | platformdl-stage.corp.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | wwwimages2.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | wwwimages.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | wwwimages.stage.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | wwwimages2.stage.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | dlmping.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | dlmping2.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | dlmping3.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | dlmping4.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | get3.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | get3.stage.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | adobetag.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | promotion.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | stats.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | sstats.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | ccmdls.adobe.com
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | White listed Machine Registries are
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | system\currentcontrolset\control\session manager\environment\
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\microsoft\windows nt\currentversion\
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\microsoft\windows\currentversion\uninstall\
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\wow6432node\microsoft\windows\currentversion\uninstall\
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\microsoft\windows\currentversion\app paths\
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\macromedia\
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\adobe\setup\reader\
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\mcafee safe connect
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\wow6432node\adobe\setup\reader\
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | White listed User Registries are
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\microsoft\windows\shell\associations\urlassociations\
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | software\macromedia\
      03/09/20 09:55:05:218 | [INFO] | | ADM | | ApplicationContext | | | 2096 | Actual OS locale:'fr_FR', OS locale for this instance:'fr_FR', ADM locale : fr
      03/09/20 09:55:05:286 | [INFO] | | ADM | | ApplicationContext | | | 1768 | *********************** ADM Workflow start. Version: 2.0.0.483s **************************
      03/09/20 09:58:10:800 | [ERROR] | | ADM | | ApplicationContext | IPCCommunications | | 1224 | Error CB_PktID_Terminate
      03/09/20 09:58:10:800 | [INFO] | | ADM | | ApplicationContext | | | 1768 | *********************** ADM Workflow end. Version: 2.0.0.483s **************************
      03/09/20 09:58:10:800 | [INFO] | | ADM | | ApplicationContext | | | 2096 | *********************** ADM Workflow end. Version: 2.0.0.483s **************************

      W
      WhyPokAuthor
      Participant
      March 9, 2020

      & this, come from AdobeARM.txt (Adobe Acrobat Reader DC)


      [2020-03-09 09:35:50:0040] Adobe ARM 1.824.35.289 logging started.
      [2020-03-09 09:35:50:0133] Too soon to check for arm update
      [2020-03-09 09:35:50:0133] ProductCode: I have deleted this
      [2020-03-09 09:35:50:0133] ProductName: Adobe Acrobat Reader DC - Français
      [2020-03-09 09:35:50:0133] ProductVersion: 20.006.20034
      [2020-03-09 09:35:50:0133] ProductUACPatching: enabled
      [2020-03-09 09:35:50:0165] Using registered preference AUTO_ALL
      [2020-03-09 09:35:50:0165] Last check for updates not expired
      [2020-03-09 09:35:50:0165] Error Code: 120300

      [2020-03-09 09:35:50:0165] Using registered preference AUTO_ALL
      [2020-03-09 09:35:50:0165] Last check for updates not expired
      [2020-03-09 09:35:50:0165] Error Code: 120300

      [2020-03-09 09:35:50:0367] ARM returns ERROR_SUCCESS
      [2020-03-09 09:35:50:0367] Adobe ARM 1.824.35.289 logging finished.

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