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judithc81614226
Participant
July 1, 2015
Answered

flashplayer installation stuck

I have executed the adobe flash player file. it says installation will begin shortly.  It is still on 0%.

This has happened the last several times flash player has notified me to up date. 

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junanrizalCorrect answer
Participant
July 1, 2015

I use windows 7 , after download the installation file , right click at that file and Run as Administrator. It works for me.

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27 replies

stopspyingonme
Known Participant
April 16, 2017

I have had this same problem for months. I have missed 2 version updates (24 & 25). I have walked away for over 30 minutes and flash is still "installation will begin shortly" at 0%. I am running Win-7. I have tried right after a reboot to eliminate the possibility of some conflict.

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ridhij4208356012135538
Adobe Employee
ridhij4208356012135538
Adobe Employee
April 17, 2017

Hi,

Could you please provide the FlashInstall.log and Adobe_ADM.log file from your affected machine. To get the location of the log files please see Where do I find the Flash Player installation log on Windows? link. To share the same, you can upload them. For instructions to upload you can go through How to share a document​. Once you have uploaded the logs please post a link here.

Thanks!

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stopspyingonme
Known Participant
April 17, 2017

Thank you for the clear instructions. Here is the link for my install log.

Shared Files - Acrobat.com

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judithc81614226Author
Participant
July 1, 2015

OK, I went back and did it just like you said and this time it worked.  But before I did not right click and select run as administrator but I had to ok it as admin any way so I don't know what the difference is. Quirky computer.

Thanks!

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junanrizalCorrect answer
Participant
July 1, 2015

I use windows 7 , after download the installation file , right click at that file and Run as Administrator. It works for me.

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    judithc81614226Author
    Participant
    July 1, 2015

    I entered my administrator credentials

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