flashplayer installation stuck

Forum|Forum|11 years ago
July 1, 2015
3 replies
25823 views

I have executed the adobe flash player file. it says installation will begin shortly. It is still on 0%.

This has happened the last several times flash player has notified me to up date.

This topic has been closed for replies.

Correct answer junanrizal

I use windows 7 , after download the installation file , right click at that file and Run as Administrator. It works for me.

S

stopspyingonme

Known Participant

I have had this same problem for months. I have missed 2 version updates (24 & 25). I have walked away for over 30 minutes and flash is still "installation will begin shortly" at 0%. I am running Win-7. I have tried right after a reboot to eliminate the possibility of some conflict.

ridhij4208356012135538

Adobe Employee

Hi,

Could you please provide the FlashInstall.log and Adobe_ADM.log file from your affected machine. To get the location of the log files please see Where do I find the Flash Player installation log on Windows? link. To share the same, you can upload them. For instructions to upload you can go through How to share a document. Once you have uploaded the logs please post a link here.

Thanks!

S

stopspyingonme

Known Participant

Thank you for the clear instructions. Here is the link for my install log.

Shared Files - Acrobat.com

J

judithc81614226Author

Participant

OK, I went back and did it just like you said and this time it worked. But before I did not right click and select run as administrator but I had to ok it as admin any way so I don't know what the difference is. Quirky computer.

Thanks!

J

junanrizalCorrect answer

Participant

I use windows 7 , after download the installation file , right click at that file and Run as Administrator. It works for me.

J

judithc81614226Author

Participant

I entered my administrator credentials

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