Flashplayer update problem

Forum|Forum|7 years ago
December 26, 2018
2 replies
1218 views

I have tried several timens to update Flashplayer. I receive the .exe file but whwn I open it I receive tjhe message "connection error"

My OS is Windows 10

I use Opera browser but receive the samen error message in Firefox

what can I do?

This topic has been closed for replies.

Correct answer _maria_

Hi Maria, I use VPN service but also tried without VPN

Can you clear the browser cache and try again (without the VPN). If it fails again, please provide new log files (Adobe_ADM.log & Adobe_GDE.log).

Thank you.

bestphoneunder15000

Participant

I also have the same issue.

Using Windows 10 and getting error message on Firefox.

_maria_

Community Manager

We'll need to review the online installer log files to troubleshoot the error. The 2 files are Adobe_ADM.log and Adobe_GDE.log saved at C:\Users\<YourUserID>\AppData\Local\Temp\Adobe_ADMLogs

Upload the 2 files to cloud.acrobat.com/send (see How to share a file using Adobe Document Cloud) or some other file sharing service of your choice that doesn't require user account to access. Post the link to the uploaded files in your reply

Note: Adobe's North American offices are closed through January 1, 2019. Replies from staff members will be delayed.