Participant

Question

FP (30.0 r0) has encountered a problem and needs to close.

Forum|Forum|7 years ago
August 26, 2018
2 replies
1100 views

Running XP-SP3, Fox 48.0.2, & FP 30.0.0.113

Receive below err (Top shown) every 15-20 mins no matter what is or isn't running.

Also receive this when attempting to access Flash Ctrl Panel applett.

(This was done in an effort to modify update prefs.)

I have also disabled flash in both IE & Fox (my default) as well as elsewhere. (including some cmd line options.)

The "Adobe Flash Player Update Service" has been set to 'Disabled' in Services.

Anything touched relating to Flash continues to generate one of the 2 above or the below vague err msgs.

-------

If reinstalling or attempting to uninstall using Add/Remove Prgms or the Official Flash 'Uninstall.exe' download from Adobe's site you get the following err...

Every fix for this out on the net I've encountered involves running an uninstall, reinstalling, or changing settings in the Ctrl panel applett, none of which am I able to do. Don't have much hair left to pull out so hopefully someone has an idea on this. ~Thx!

This topic has been closed for replies.

divya010193

Adobe Employee

Hi,

I tried to reproduce the issue, however, Flash Player seems to work fine on XP with 30.0.0.113 on Firefox.

Could you please try :

1. Sharing the logs

2. Rebooting the machine

3. Running a File Disk Cleaner

to come out of the state that your machine is stuck in.

Thanks,

Divya Gupta

1001001_ScottAuthor

Participant

Searched my entire drive for any file/folder with ‘Flash’ in the name. Also

looked for ‘FP.*’ & some other variations. Only log files that come up

are installation logs. Where (path) might I find the Flash logs you’re

requesting in XP? Have not had to do a lot of the Adobe troubleshooting in

the past, sorry for The hole in my knowledge. Have rebooted and run

system scan software which reported no problems. This is the last part of

the three things you requested I look at.

On Tue, Aug 28, 2018 at 3:41 AM Divya_Gupta <forums_noreply@adobe.com>

_maria_

Legend

Please see Where do I find the Flash Player installation log on Windows?

The file being requested is the FlashInstall log file. There's a link at the bottom of the FAQ to another FAQ with instructions to upload the file(s) to cloud.acrobat.com/send

jeromiec83223024

Inspiring

A copy of the installer logs should tell us why it's failing.

Details follow: https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html

1001001_ScottAuthor

Participant

Yes, Thx but been all over that doc & many others pertaining to this

issue. Also, c|net, tech-net, etc. My issue is not one of

installation/uninstallation persay, but stems from this err "ADOBE FP

'UPDATE SVC' 30.0 r0 HAS ENCOUNTERED A PROBLEM & NEEDS TO CLOSE."

which I get every 30 mins or less even though the Flash Update Svc is

disabled, it's disabled in both browsers on my PC, & nothing I chk

seems to be wrong. I have to clear off 30+ instances of err each day

then continue to get them throughout the day. It's true I get a

similar err when inst/uninst, also when I try to access FP Ctrl Panel

applett. ANYTHING I TOUCH RELATED TO FLASH GENERATES ONE OF THE 3 ERRS

IN MY FORUM DOC.

jeromiec83223024

Inspiring

That process writes to the installer log. My hope was that it would log something useful; however, I'm pretty sure that we're trying to access something on the disk, and it's failing in a way that's weird enough that we don't handle it and crash. To put that in perspective, this installer gets delivered to a couple billion machines on a monthly basis. A 0.01% failure rate is still on the order of 100,000. A failure rate of 1 is closer to 0.0000001%, and is indicative of a local problem.

My guess is that we're checking a file, and that file is corrupt or otherwise inaccessible, and it's a weird enough error coming back that we're not handling it, which leads to the crash.

I think this is just the auto-updater trying to check to see if you have the latest Flash Player installed, and I think that it only does it once a day, so it's probably just trying to read the config file to see when it last checked, and it's blowing up.

I'd start by scanning for and repairing any problems with the filesystem (caveat: if your disk is wonky, make sure you have working backups of any critical data before you start doing maintenance).

Check your hard disk for errors - Windows 7:

https://support.microsoft.com/en-us/kb/2641432

I'm guessing you'll encounter some errors, which you can then repair. At that point, uninstall Flash Player.

If that doesn't work, I'm kind of stumped. Especially since you disabled the service. Have you rebooted since changing the configuration in services? It shouldn't start back up after reboot. If it does, I'm kind of wondering if it's really our process, or something pretending to be our update process...

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