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quarky422
Participating Frequently
October 4, 2012
Question

Freezing on Win7 Home Premium x64 with Flash Player 11.5.500.85

  • October 4, 2012
  • 2 replies
  • 3477 views

I have the same browser freezing problem with both 11.4.402.278 and the 11.5 beta on two identical HP DV9700T Laptops running Windows 7 Home Premium x64.   Loading pages with flash cause the browser to hang.  If I kill the flash process the browser resumes.  Note:  When I am on a page with flash there are two flash processes in TaskManager.  I am using FireFox primarily, but the same freezing behavior is observed in IE.  So far, in IE, I have only seen one Flash ActiveX process.     Significantly older versions of of Flash work fine.

Both systems have AVG Free edition.  The problem still occurs when I "Temporarily Disable" the realtime scanner.  Both systems have nVidia video cards.  

When it freezes the cursor behaves normally, just the browser window is 100% unresponsive.  I can ctrl-alt-del to bring up task manager or I can use the Windows Flag (start)->Run   (yes, I have "run" manually turned on in my windows 7...I can't operate without it.)

Both systems have HP All in One Printer drivers installed as well as:  Office 2007, Media Player Classic Home Cinema set to default for all media types, 7-Zip, Adobe Reader, CCleaner, Spybot S&D, CDBurnerXP, Corel Paint Shop Pro X2 (12), Java, .NET, Various Visual C++ Runtimes, iTunes.     Those are all the common software programs.

Here are my system details in two different formats::

https://dl.dropbox.com/u/12937154/systemdetails.docx

https://dl.dropbox.com/u/12937154/systemdetails.pdf

This problem has existed with the last several versions of 11.x and it has become extremely cumbersome.  Let me know what other details you want. 

    This topic has been closed for replies.

    2 replies

    jeromiec83223024
    jeromiec83223024
    Inspiring
    October 8, 2012

    The original thread has become too long to be useful.  I'm branching out the individual issues so we can better track and discuss them.

    jeromiec83223024
    jeromiec83223024
    Inspiring
    October 4, 2012

    Is this happening on all content, or just a particular URL/URLs?

    Q
    quarky422Author
    Participating Frequently
    October 4, 2012

    all pages w/ flash content.

    A
    ahallett2
    Participant
    October 4, 2012

    When it comes to what's installed on my clients PC's I'm a bit of a control freak, so no to Trusteer Rapport - Just enough for them to do there job.  So when the users who I had just updated, namely Flash Player and Java on, started to complain I guessed it was one or the other causing the issue,  so after loads of faffing about as I described above, off came Java - no difference, off came Flash - bingo.  I then put Java back on and still ok.

    Although all user domain accounts are members of the local computer Administrator group, I'm guessing this is something to do with UAC, or the player not installing correctly for other users that may use the computer.  I'm just hoping that it is a security/UAC thing as numerous user accounts/profiles login on the same computers (hot desking), so Im hoping it (web browsing) works for other "standard" users and not just the user account I re-installed for!

    I'm not sure about sites with Flash content or not, but some posts above say no issues with Googles home pages which appear not to use Flash, whereas with bbc.co.uk the site can take 5 minutes to fully load.  I didn't look at the running processes in depth, but if I had I may have noticed more quickly it was something to do with Flash, although the rest of the computers functions were working fine - it was just IE, Firefox and Chrome that got hijacked.

    I recall a similar issue with an Adobe Reader update many years ago (I think it was when v9 started to surface) in that if you installed it under one user profile and then logged in as another user profile Reader did not work correctly.

    
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