A

Anonymous

Answered

Fresh Install Windows 7 x64 IE 9 Flash Player Crash

Forum|Forum|15 years ago
April 18, 2011
7 replies
10242 views

Greetings All,

I am working on a major imaging prject for my organization. I'm getting ready to create a new image for some of our machines so I was getting the reference computers ready. I have noticed that when flash player is enabled in IE 9 it crashes the browser. I get the "Internet Explorer has stopped working" error. I can click the close program button, IE will try to launch the same page again and i get the error again with a bar on the bottome of the IE window stating "A problem with this webpage caused Internet Explorer to close and reopen the tab". After a few rounds of this I get the "Internet Explorer has stopped trying to restore this website." This is occuring on two different machines that I have been preping.

Here are the details of what I have done to these machines: (Dell E6420 and Dell E6320)

1. Installed Windows 7 x64 from install media (blanked the drive so fresh install)

2. Installed SEP 11.0.6200.754

3. Installed all drivers fresh off of Dell's website.

4. Installed Office 2010.

5. Ran and updated EVERYTHING from MICROSOFT update, SP1 and IE 9 included.

6. Went to Adobe.com and installed the latest Acrobat, Flash, and Shockwave Player from the links on the main page.

7. Rebooted and now anytime I go to any page with Flash objects I get the above error.

Here are version:

Windows 7 x64 SP1

IE 9.0.8112.16421

Shockwave Flash Object (Enabled in Manage Add-ons) 10.2.159.1

As said these are two brand new machines, two fresh loads, two batches of software fresh from the web, and two machines having unacceptable problems when Flash is installed. What's up here?

Many Thanks for your time!

This topic has been closed for replies.

Correct answer chris.campbell

You might be better off just emailing it to me directly. Not sure how big the dmp file is, but when I try to attach a file I see a note that 5mb is the max.

It turns out this crash was video related. The system in question had both Intel HD Graphics Family and NVIDIA NVS 4200M adapters available. After updating the Intel drivers from 8.15.10.2270 to 8.15.10.2347 (dated 3/28/2011) the crashes stopped occuring.

Chris

A

Anonymous

I’m going to take a moment and do two things, bump the thread, and provide a short synopsis on where we stand on this issue.

After much trial and error and the help of Chris I can say with relative certainty that this is an issue with compatibility between nVidia’s Optimus systems and Flash player’s hardware acceleration feature. I don’t know if the issue is just IE9 or IE8. I haven’t taken the time to try this on an Optimus system with IE 8 yet. If someone out there is running one of the Optimus enabled laptops with IE8 and the latest flash installed I would love to hear some feed back.

Ultimately IE8 vs. IE9 is an inconsequential issue. Soon Microsoft will start pushing IE 9 as an important update meaning that the problem will need to be fixed or we’ll be faced with more users having the problem.

I have posted about the issue in the nVidia forums, Dell forums, and Adobe forums. Please find the links to the threads below. I don’t believe the issue to be unique to just the two Dell models that I am dealing with. I have run across numerous complaints along this line from several different OEMs.

Here are some links of interest if you want to research and lend your voice to the cause:

Dell Forum Threads:

http://en.community.dell.com/support-forums/laptop/f/3518/t/19376814.aspx

http://en.community.dell.com/support-forums/laptop/f/3519/t/19376823.aspx

nVidia Forum Thread:

http://forums.nvidia.com/index.php?showtopic=199537

General Information on Optimus Systems:

http://www.nvidia.com/object/optimus_technology.html

nVidia thread where they admit a flash issue and promise a pending driver update (some months ago):

http://forums.nvidia.com/index.php?showtopic=191020

Good luck all!

C

Carl_E__Myers_Jr_

Participating Frequently

There are some threads on Microsoft Answers : Internet Explorer about the problems that occur with systems with dual GPU's.

A

Anonymous

OK here is what I have come to believe. This is most deffinitely an issue with Flash's hardware accelleration on Optimus based systems. If you poke around on nvidia's forums you can find a host of people with optimus based systems having flash problems. Everything from my issue to black screans on fullscreen video. I saw a couple of posts from an nvidia rep stating that it is a bug and nvidia and adobe are working to rectify it but that was over a month ago. I have to wait for my driver set to come through Dell so they are atlease 3 months behind the current nvidia build. If anybody knows were i can get my hands on the latest nvidia drivers for the NVS 4200M it would be greatly appriciated.

The workaround sollutions are to either dissable hardware acceleration in Flash or to dissable Optimus in the BIOS. Neither of those options are palitable as one means poor flash performance and one will nuke the gains to battery life that the Optimus technology promises.

Whats a lowley computer tech to do?

chris.campbell

Legend

Hi guys,

I just wanted to let you know I'm investigating this (along with forwarding to our video folks) and will also look into the issue with 10.3 not generating crash logs. I'll post more asap. Btw, thanks for all the updates!

Chris

chris.campbell

Legend

Possibly related, but I ran across this post by an NVIDIA employee dated March 14:

http://forums.nvidia.com/index.php?showtopic=191020&view=findpost&p=1207396

No follow up post on that thread in the last few weeks so I'll see if I can track this down on our side.

Chris

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Anonymous

yup, dissabled optimus in the BIOS and it works fine. Not an acceptable solution as this means i can't use the nvidia card that i paid for so the search for a sollution continues.

A

Anonymous

Ok another wrinkle: http://serverking.info/?p=3594

Could there be an issue with the nvidia optimus? looking that way. I'm going to do some more diging.

A

Anonymous

Uh Oh! The same problem strikes again! This time with the most up to date video drivers avaliable to me

from Dell's site. I also tried the 10.3 RC but it is crashing as well. I'm working on getting a fresh crash log but so far the 10.3 RC doesent want to generate one for me as before.

To add a little wrinkle i get this problem on 2 of 3 machines:

E6420 (latest intel and nvidia drivers and Flash 10.3)

E6520 (latest intel and nvidia drivers and Flash 10.2)

E6320 (latest intel NO nvidia card and Flash 10.2)

This indicates a problem when there are multiple video cards?

Many Thanks!

M

MarkS1082

Participant

I am having the same issues as well. I emailed Chris Campbel over the weekend and am waiting to hear back on how to get a crash log generated. I have the 6520 with the latest drivers and BIOS (didn't think that would fix it but updated anyway).

Mark

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Anonymous

What perplexes me is that it worked for a while on my systems and then just started acting up again within moments of each other. Mark are you doing any kind of imaging with your E6520 ie putting it through sysprep /generalize or deploying from/to a .wim?

A

Anonymous

Just manually downloaded the exe based installer. Issue persists.

Just further information but aside from allready mentioned the only other programs installed so far are Quicktime 7.6.9 (1680.9) and Silverlight 4.0.60129.0.

chris.campbell

Legend

Hi Harth,

Sorry you're crashing with Flash Player. To start, let's get the crash log from your system and I'll see if we've seen it before (and if a solution exists.) Please follow the following steps:

First open notepad or another text editor
Create a text file with one line: CrashLogEnable=1
Save the file as: c:\windows\system32\macromed\flash\mms.cfg
Generate a crash in the browser and record all URLs open at the time (windows or tabs)
Open up a command line prompt. Select Start > Run and type cmd in the dialog.
Type cd "Local Settings\Temp" at the command line prompt. Be sure that Local Settings is in quotation marks.
Type dir *.mdmp at the command line prompt. These are the log files that we'll need.

Additional information to be sent to support with crash logs:

Browser information
Number of tabs open
URL
reproduction steps
Source files including SWF or code that caused the crash
Browser and system information
.mdmp crash log files

Please email them to me at ccampbel@adobe.com

Thanks,

Chris

A

Anonymous

Path in step 3 did not exist so i used c:\windows\sysWOW64\Macromed\Flash

Path in step 6 was incorrect. Found the log in C:\users\%user%\AppData\Temp\Low\player_crash_log_(1).mdmp

I'm emailing the log to you.

Happens at:

www.vcom.vt.edu and www.cnn.com

1 tab open

Thanks for looking into it

A

Anonymous

Forgot to add that it is IE9 x32 I'm talking about.

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