A

Anonymous

Question

General Error Message When Installing Flash Player on Mac

Forum|Forum|13 years ago
January 29, 2013
6 replies
25167 views

I have a new MacBook Pro. I have OS 10.8.2. I cannot get FlashPlayer to download. I have tried uninstalling and reinstalling Adobe Flash Player 11 from the Adobe website. Doesn't work. Every time I try to download, I get an error message that says "Error: General Installation Error" Can someone PLEASE help? I've spent hours with this and am very frustrated.

Download install

This topic has been closed for replies.

J

jeff_evans

Participant

I have tried many of the suggestions from this thread but I'm still not able to get the latest Flash Player to install. OS X 10.9 on a Mac Mini. When I try the 11.9 installer that was linked by jfwmix above (post #26), it fails partway through. When I examine the Console, it shows there was a crash log generated. Pasted below are the contents of that crash log. Any suggestions on what to try next?

Nevermind, once I ran the uninstall procedures again, then restarted, then ran the installer linked by jfwmix in post #26, it worked this time.

A

alexbangs

Participant

Having this problem on a fresh install of 10.8.2.

Thanks to @mrdredre, the solution for me was to go to System Preferences, Security & Privacy, General tab, Allow applications downloaded from - make it "Anywhere".

After doing that, I re-ran the installer and it worked just fine.

Crazy that Adobe would release this new installer w/o having it signed so it works without changing this setting.

-- Alex

J

jfwmix

Participating Frequently

I have been following the issues with installing the current Adobe Flash Player for Mac on the message boards since my Flash Player ceased functioning correctly this morning.

http://forums.adobe.com/thread/1144035?tstart=0

http://forums.adobe.com/thread/1149789?tstart=0

• I was initially getting the Illegal Plugin message on sites with imbedded YouTube. I downloaded the Flash Player Uninstaller and that remedied that problem but Flash is still not working

• I've tried installing the Flash Player using the small 1MB download application located at: http://get.adobe.com/flashplayer/

• I have also tried using Terminal as described in one of the Adobe forums

• Both gave the same results (see attached screenshots) I have tried this several times (each time uninstalling beforehand) and it always stops at the 7% and then gives the 47% on the timeout screen

• It appears to be a downloading issue. I was not able to find a direct link to the full 16MB Flash Player installer to verify it is a downloading issue.

UPDATE:

• I downloaded the "Download the Macintosh Flash Player 11.5 Plugin content debugger" from the following link and everything appears to be working correctly now.

• http://www.adobe.com/support/flashplayer/downloads.html

Hope this helps everyone out.

My rig:

Mac OSX 10.7.5

Safari Version 6.0.2 (7536.26.17)

Mac Pro 2x 2.66 Dual Core Intel Xeon

chris.campbell

Legend

Please see this post for details on how to generate installation logs (optional) and a link to our help documents that contains a link to the stand alone installer.

I do not recommend users install the "debug" version of Flash.

Flash Player installation issues with Mac OS X

Thanks,

Chris

J

JimK_aus

Participant

Hi Chris,

I just signed up to tell you that I'm also having exactly the same issue as OP. I get a general installation error at 55%.

Running on OSX 10.8.2. Safari 6. A lot of people on ML seem to have this problem. Please fix this asap.

K

Kaolay001

Participating Frequently

How i solved:

Mount the Flash Player installer .dmg file
Copy the "Install Adobe Flash Player" file to desktop or any other directory as preferred
Open terminal and cd to desktop or the other directory
Run the following command on terminal: sudo ./Install\ Adobe\ Flash\ Player.app/Contents/MacOS/Install\ Adobe\ Flash\ Player
Insert the password when asked

E

Epic Media Mark

Participating Frequently

This is what I get

K

Kaolay001

Participating Frequently

the error goes beyond my skill, but:

1) delete the installation file you have on the desktop

2) delete the dmg file

3) re-download the package

4) retry the 5 step below

i suppose you have entered the password when asked right?

M

mrdredre

Participant

The easiest workaround I found is selecting the "Notify me to install updates" option, instead of "Allow Adobe to install updates). I suspect it has something to do with Mountain Lion requiring a higher level of authentication to install programs, or removing the ability for programs to autoupdate completely (complete speculation on the second part). Just make sure to check for updates on a weekly, if not daily, basis.

You may also need to go into System Preferences-->Security & Privacy-->Allow applications downloaded from: Anywhere. You'll have to put in an admin account password.

chris.campbell

Legend

Thank you for posting and I apologize for the inconvenience this has caused. Which browser are you using when this occurs? Is the browser running, if so does the same error occur if it's closed?

Could you please launch your Console application (Applications/Utilities/Console), verify that "All Messages" is selected in the left column, then in the upper right corner type "flash". Please copy and paste the lines of text that appear in the main log area.

Thanks,

Chris

A

Anonymous

Thank you for your reply. I am running Safari, and I have tried it with

the browser closed and open, and same result. Here's the string:

1/29/13 9:14:23.111 AM coreservicesd[72]: Application App:"Install

Adobe Flash Player" @ 0x0x7ffa02372980 tried to be

brought forward, but isn't in fPermittedFrontASNs ( (

ASN:0x0-0x4fc4fc:) ), so denying.

1/29/13 9:14:23.111 AM WindowServer[98]: Failed setting

the front application to Install Adobe Flash Player, psn 0x0-0x4fb4fb,

securitySessionID=0x186f3, err=-13066

1/29/13 9:16:36.000 AM kernel[0]: HFS: Vol: Flash Player Very Low Disk:

freeblks: 0, dangerlimit: 84

1/29/13 9:17:17.590 AM sudo[6366]: Aaron : TTY=unknown ; PWD=/ ;

USER=Aaron ; COMMAND=/usr/bin/open

http://get.adobe.com/flashplayer/completion/aih/?exitcode=255&type=install

1/29/13 9:31:50.494 AM coreservicesd[72]: Application App:"Install

Adobe Flash Player" @ 0x0x7ffa0141e3c0 tried to be

brought forward, but isn't in fPermittedFrontASNs ( (

ASN:0x0-0x518518:) ), so denying.

1/29/13 9:31:50.494 AM WindowServer[98]: Failed setting

the front application to Install Adobe Flash Player, psn 0x0-0x517517,

securitySessionID=0x186f3, err=-13066

1/29/13 9:33:52.000 AM kernel[0]: HFS: Vol: Flash Player Very Low Disk:

freeblks: 0, dangerlimit: 84

1/29/13 9:35:32.014 AM sudo[6521]: Aaron : TTY=unknown ; PWD=/ ;

USER=Aaron ; COMMAND=/usr/bin/open

http://get.adobe.com/flashplayer/completion/aih/?exitcode=255&type=install

1/29/13 9:44:32.000 AM kernel[0]: HFS: Vol: Flash Player Very Low Disk:

freeblks: 0, dangerlimit: 3

1/29/13 9:46:55.473 AM coreservicesd[72]: Application App:"Adobe Flash

Player Install Manager" @ 0x0x7ffa01418520 tried to be

brought forward, but isn't in fPermittedFrontASNs ( (

ASN:0x0-0x545545:) ), so denying.

1/29/13 9:46:55.474 AM WindowServer[98]: Failed setting

the front application to Adobe Flash Player Install Manager, psn

0x0-0x543543, securitySessionID=0x186f3, err=-13066

1/29/13 9:46:55.784 AM authexec[6588]: executing /Library/Application

Support/Adobe/Flash Player Install Manager/fpsaud

1/29/13 10:37:02.258 AM coreservicesd[72]: Application App:"Install

Adobe Flash Player" @ 0x0x7ffa02123b30 tried to be

brought forward, but isn't in fPermittedFrontASNs ( (

ASN:0x0-0x57d57d:) ), so denying.

1/29/13 10:37:02.258 AM WindowServer[98]: Failed setting

the front application to Install Adobe Flash Player, psn 0x0-0x57c57c,

securitySessionID=0x186f3, err=-13066

1/29/13 10:39:02.000 AM kernel[0]: HFS: Vol: Flash Player Very Low

Disk: freeblks: 0, dangerlimit: 84

1/29/13 10:39:27.431 AM sudo[6839]: Aaron : TTY=unknown ; PWD=/ ;

USER=Aaron ; COMMAND=/usr/bin/open

http://get.adobe.com/flashplayer/completion/aih/?exitcode=255&type=install

1/29/13 2:54:59.429 PM coreservicesd[72]: Application App:"Adobe Flash

Player Install Manager" @ 0x0x7ffa01418520 tried to be

brought forward, but isn't in fPermittedFrontASNs ( (

ASN:0x0-0x597597:) ), so denying.

1/29/13 2:54:59.429 PM WindowServer[98]: Failed setting

the front application to Adobe Flash Player Install Manager, psn

0x0-0x594594, securitySessionID=0x186f3, err=-13066

1/29/13 2:54:59.740 PM authexec[6892]: executing /Library/Application

Support/Adobe/Flash Player Install Manager/fpsaud

1/29/13 3:04:55.770 PM coreservicesd[72]: Application App:"Install

Adobe Flash Player" @ 0x0x7ffa014417d0 tried to be

brought forward, but isn't in fPermittedFrontASNs ( (

ASN:0x0-0x5b65b6:) ), so denying.

1/29/13 3:04:55.770 PM WindowServer[98]: Failed setting

the front application to Install Adobe Flash Player, psn 0x0-0x5b45b4,

securitySessionID=0x186f3, err=-13066

1/29/13 3:06:56.000 PM kernel[0]: HFS: Vol: Flash Player Very Low Disk:

freeblks: 0, dangerlimit: 84

I look forward to your response.

Hilary

In a message dated 1/29/2013 6:27:35 P.M. Central Standard Time,

forums_noreply@adobe.com writes:

Re: General Error Message When Installing Flash Player on Mac

created by Chris Campbell (http://forums.adobe.com/people/chris.campbell)

in Installing Flash Player - View the full discussion

(http://forums.adobe.com/message/5032761#5032761)

chris.campbell

Legend

We are actively investigating all Mac installation issues that have recently started appearing. To help narrow down the problem(s), we ask that user's please generate a few installation logs for us. The steps below should walk you through the steps. If you are uncomfortable running these commands and would like to schedule a quick desktop sharing session, please contact me directly at ccampbel@adobe.com.

Mount the Flash Player installer .dmg file
Copy the "Install Adobe Flash Player" file to desktop or any other directory as preferred
Open terminal and cd to desktop or the other directory
Run the following command on terminal: ./Install\ Adobe\ Flash\ Player.app/Contents/MacOS/Install\ Adobe\ Flash\ Player –debug
Once the install has finished, right click on the the Adobe Flash Player.app file and select "Show Package Contents"
Navigate into the /Contents/MacOS folder
Locate the host.developer.log and installer.developer.log and copy them to the desktop
Navigate into ~/Library/Logs/ and locate the file FlashPlayerInstallManager.log. Copy this to the desktop.
Zip up all 3 files (host.developer.log, installer.developer.log and FlashPlayerInstallManager.log) and email them to ccampbel@adobe.com

Thanks,

Chris

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