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A
Anonymous
December 23, 2011
Question

Getting Flash Player 11 to work.

  • December 23, 2011
  • 2 replies
  • 1951 views

I am trying to use Flash Player 11.  When I download the program I get Installation sucessful.  However, when trying watch a video I get only a white screem where the video should be.  I am running  Win7 both 32/64 version. 

Using the Adobe suppot site and trying the link to determine if Adobe is installed, I get message Adobe not installed.  I have tried to download and install without my firewall and virus protection disabled. 

Most of the recommed trouble shooting ideas are beyond my computer capabilites.  I have using ver 10 and it worked fine, it was uninstalled before installling ver 11.

Thanks for any help

    This topic has been closed for replies.

    2 replies

    pwillener
    pwillener
    Legend
    December 24, 2011

    There is no screenshot attached to your post; use the camera icon to post images.

    Steve670 wrote:

    I get only a white screem where the video should be.

    Have you tried to disable Hardware Acceleration?

    Also, are the device drivers for your display adapter up to date?

    A
    Anonymous
    December 24, 2011

    Cannot disable Hardware acceleration, cannot get to settings.  All drivers are up to date.  Up to yesterday I was using ver 10 with no problems, got tired of message to up date.  Up dated and now the problems.

    C
    Carl_E__Myers_Jr_
    Participating Frequently
    December 23, 2011

    When posting, please provide:

    • Operating system version (including 32bit or 64bit edition) 
    • Web browser and version (including 32bit or 64bit edition) 
    • The Flash Player version 
    • Give us a brief explanation of the problem, please include any information you feel is important
    A
    Anonymous
    December 23, 2011

    Carl, thanks for a response.  I am running Win7 home premium running 64bit edition.  Using Firefox 8.0.1 64bit ver. (have also tried on IE9 same results)

    Trying to get Flash Player 11.1.102.55 to work.  Download-get message on Adobe site Installation was successful.  Try to open video from a site (in past has always work with previous ver of Flash Player 10) where the video usually runs only a white screen appears.  When I go back to the Adobe site and follow one of the suggestions for checking problem, is to determine version running, the site tells me Flash Player is not installed.  In Control Panel Flash Player Icon is shown as 32 bit, opening the program provides a popup screen with tabs of

    Storage,Camera and Mic,Playback and Advanced, the Advanced Screen shows ActiveX Version 11.1.102.55 and Plug-in Version 11.1.102.55.  I have tried to download and install with my security programs turned off. 

    I hope this helps

    thanks

    C
    Carl_E__Myers_Jr_
    Participating Frequently
    December 23, 2011

    List the files in Windows/System32/Macromed/Flash and Windows/SysWOW64/Macromed/Flash.

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