GO THE EXTRA MILE

OS version is Windows XP (SP3)

Web browser is Mozilla Firefox 49.0.2

Flash player is Adobe 23 NPAPI

Each time I attempt to download videos or watch videos online, message says “The Adobe Flash plugin has crashed. Re-load the page to try again.”

This has not been a problem for all the time I have had web access since 2011, but happens now. I tend to think it started when I began using Skype. I have uninstalled Skype, but the problem remains. I hoped changing to Opera would do the trick, but a similar problem occurred ("Adobe failed to load"), so I have reverted back to Firefox.

I am desperate for an answer because I have searched out and tried all the online remedies I can find, repeating the procedures to make sure I have followed them exactly. I have deleted my caches, suspended my preferences, deleted old files, enabled flash in my browser, started in safe mode, disabled my plug-ins, uninstalled and reinstalled the player umpteen times. I have also bought and downloaded a proprietary driver updater from a respectable source, but it has had no effect - videos won’t stream or download. I do regular house-keeping to keep my computer clean and everything else works fine.

I do hope somebody will go the extra mile to help me, even though we all know this is a well reported problem and there has been much already said about it.