Gray Circle of Death (GCOD) on new laptop
Hi,
I just bought a new ASUS notebook PC with windows 10 installed. I own a craft business that uses a web based program to create custom designs (Cricut Design Space). After starting the program and beginning the process of creating a design a white exclamation point in a gray circle appears on the screen and I am unable to resume the work I have started. I am using Internet Explorer (Edge). I downloaded Mozilla Firefox to see if the problem was only IE based, and the same issue occurred. I have cleared my cache and flash is enabled on my internet. My flash version is 23.0.0.185 and browser name is Edge (ActiveX). In a forum I use for the specific design space program, I was told to contact customer service and uninstall the flash player on my computer and install an earlier version. Can you please provide advice?
| YOUR SYSTEM INFORMATION | |
|---|---|
| Your Flash Version | 23.0.0.185 |
| Your browser name | Edge (Active) |
| Your Operating System (OS) | Windows (Window 10) |
Thank you!
