Gray circle with white exclamation mark on white background

HERE IS THE EXACT AND CORRECT ANSWER TO THIS ISSUE WITH GREY CIRCLE MARK.

1. The grey circle means “out of memory”

2. Why does it happen :

Because the adobe Flash player runing under any browser does not empty correctly the memory.

As a proof,  lunch your pc with only one web browser (and nothing else)

Run ANY webbased flash application (ANY website that has a flash application)

And watch the RAM memory  on your windows task manager.

For small Flash apps, you’ll have an increase of 1Mb/5minutes

For more important Flash Apps (games or others) you can have up to 4Mb increase/minute

That means that if you run a game and a couple of other application, your RAM memory will quickly go OUT OF MEMORY.

3. TESTS : Our lab made very precise tests on a flash application, using Adobe profiling tools to analyse the lack of memory. We have made sure that this adobe tools give us an aswer of exactly ZERO lack of memory and perfect profiling for the test application.

With this perfect flash application, we observed EXACTLY the same loss of memory when runing on a browser.

Conclusion :

Flash player runing under any web explorer looses more or less memory.

The reason why not too many people are complaning is that the computers are now 2, 4 or 8Gb ram. Only an application that would run for hours (or running with many flash applications) would after a while show this exclamation mark.

So Matt Talistu and spacepacket, I suggest you make more tests before you post wrong information on this Forum.

IT IS REALLY A SHAME THAT THERE IS NO WAY TO CONTACT ADOBE FOR SUCH IMPORTANT PROBLEMS.

We followed the online VERY complicated procedure, and never got an answer from Adobe

ANYONE KNOWS HOW TO REACH ADOBE FLASH DEVELOPMENT TEAM ????

Georges
gb@radioways.com

I have a Mac 8 core -- hence an Intel 2core duo.  I run both Firefox and Chrome and both of them receive the gray circle.  Most of my circles have been in games on Facebook.   On one browser I'm running 10.3.x and the other 10.1.x So let's see, that means:

• It's not just on Windows machines
• It isn't just a problem on single core intel chips
• It isn't a problem specific to YouTube or to IE.
• The verson of the player isn't the issue.

So the problem still stands.  ...and I'm really steamed that the dam* thing doesn't have some kind of error code too!

I'm currently running on IE9 and my flash player seems to run with no problems at all until

I get on Facebook. When I play the games on there is when I have the problems and receive

the exclamation point. Then Im unable to play any FB games until I redownload the same flash player. I have to do this almost on daily basis. I dont know what it is but everybody seems to be having the same problem. I thought it was just a FB flub but after reading everyones posts I guess not.

I first ran across this problem this past week. My team and I created an eLearning course using Captivate and imbedded .f4v videos throughout the course. On most systems the videos play just fine. However, two computers got the Gray Circle of Death. On the computers that ran into no problems, the flash versions ranged from 10.1.181.14 to 10.3.181.26. The ones that failed were using flash version 10.3.181.26 - same as one of the successful computers. So the flash version wasn't inherently causing the flash video to fail. The same held true for browser versions.

The difference between the successful and unsuccessful systems seemed to be the CPU chipset. The systems that ran into no difficulty were all running on Intel Core2 Duo CPUs. The systems that got the GCOD were both using Intel Core i Series of CPUs (specifically an i5 and i7). After reading this thread, the only chipset I saw listed was an Intel i Series. Though I only skimmed and might have missed another listing. The GCOD might have something to do with the Intel i Series memory management and new versions of flash.

There is no doubt that the lack of tools for actionscript programming sucks.   However, I have to admit that after I re-architected my application to make better use of memory and it works great now.  check it out:

http://download.cnet.com/WildPackets-Compass/3000-2085_4-75447541.html

Hi Ramz,

I deeply agree with you... What a shame for a company like Adobe and for an important tool like flash, not to take in consideration since more than 3 years, this very important problem that make the use of Flash less and less interesting and this is the reason why a lot of developpers are getting out of Flash (when they can) to use java libraries and web 2.0

In our case, we have made a huge developpement using at it's maximum the possibilities of Adobe Flash Player. You can chek it at :
http://www.radioways.com

Unfortunately, after 2 to 4 hours of listening or watching tv, Flash crashes with this exclamation mark.

We deeply regret the huge investment using Adobe (over 1Musd developpement)

We have done thousands of different configuration, tests, empty the temporary memory, reload the player etc... We did not find anything to solve this problem.

It is a terrible bug from Adobe Flash

We tried to contact Adobe, but is became an administration and we never could get any answer. Maybe we do not have th right contacts.

Does anybody know how to contact Adobe ?

Regards

As far as I can tell the are no correct answers posted here. We have somewhat defined the error but no method for guaranteed testing or programming around it. Can we get some comment from Adobe as to exactly what throws this error and how we can work through it as developers please?

while playing games on Facebook, lately I too receive this white page with the gray circle

and an exclamation mark inside.....only thing that I can do is

quit and sometimes it works and other times it shows up on every game I try and play for a small window in time.  Eventually it goes away and allows access to the games again. I assumed it had something to do with the Flash player. I use IE9 and have Vista.  Anyone figure this out yet....it is quite annoying!!

I too, am having this issue. I use IE8 and this just started while I was trying to watch a video on Hulu. It has consistently happened even with restarting. I don't even think I ran the video for more than 10-15 minutes when it happened. I have gone through and checked out a bunch of things, and haven't gotten anywhere with the issue. When it happens, banners and pictures on other tabs turn to the GCOD as well. This is incredibly irritating. Sorry I don't have any answers! WISH I DID!!!!!!

Hello,

We are facing the same problem on a website and have the following feedback (through thousands of users) if it could help :

- The white page with exclamation replaces the flash :

1. After 2 to 3 hours of continuous play through integrated flash multimedia player (music) ou integrated wmp plugin

2. On all the players : IE (all versions 8), Chrome and Firefox

3. Sometimes, after this display, Internet Explorer have difficulties to read correctly javascript, unless the computer is REBOOTED.

If you'd like to make tests, the website is : http://www.radioways.com

We have a lot of feedback as the people listen to the radios online for hours on this site.
We made a lot of internal test and modified the code as we could with no possible solution.

We sent a message to Adobe but did not get any answer yet.

We think that it comes from an internal memory overload of the flashplayer that does not empty correctly. And we think that Adobe should consider more seriously this issue.

Georges

+ 33 6 59 96 06 06