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jdw9113
Known Participant
August 3, 2010
Question

Gray circle with white exclamation mark on white background

  • August 3, 2010
  • 33 replies
  • 204993 views

We have a digital signage app that uses the flash player OCX as a COM component within a .NET application running on XP and Win 7.   Since upgrading some clients to flash version 10.1.53.64 we are experiencing a variety of issues to include:

1) fscommand calls that are being raised from the SWFs being played eventually stop being raised to (or at least received by) the application.  The behavior is not consistant, and it usually takes a while for this to occur.  Only an app restart seems to restore functionality.

2) Also occasionally insted of the SWF that is supposed to be playing, a white screen is displayed in the flash window.   The screen has a small gray circle with a white exclamation mark in the center.  When this occurs it never recovers - even when a new SWF is loaded.  No errors are raised and the app "thinks" that everything is still going smoothly.  Again a app restart is required to fix it.

We can usually recover from missing fscommands because if we expect a command that never comes, we can restart gracefully.  Issue 2 is more problematic in that its only a visual thing - no errors or other bad behavior seem to be occuring.

Any thoughts of fixes or work arounds would be appreciated.

Thanks.

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      dwappes
      Known Participant
      August 24, 2010

      I'm having the same problem with my flash site. I did a small update yesterday and that's when it started.  The site went back to normal after about an hour, but its back to the gray circle with the exclamation point again today.

      I suspect its an IE problem, as the site is normal in Firefox.

      I really hope someone gets this figured out.

      A
      Anonymous
      August 24, 2010

      Thanks for the additional feedback - it helps in trying to eliminate variables here.

      O. Esner had it happen in Firefox - so it appears to not be specific to IE.

      The common variables appear to be:

      * Windows

      * Flash 10.1.53.64 and higher

      Has anyone seen this occur on a non-windows machine?  We have only seen this on windows.

      I'm wondering if there is any connection with ActiveX...and the latest Flash Player.

      A
      Anonymous
      August 22, 2010

      We also get this occasionally with our custom flash app running in digial signage (Rise running in IE8).

      We are having trouble finding out:

      a) what generates it (is it from Flash, IE, or Rise)

      b) what it means

      What digital signage platform are you using?

      Does anyone know if the exclamation mark from Flash?  I cant find any Adobe documentation/refrences to it besides this post...

      Any help would be much appreciated -

      A
      Anonymous
      August 24, 2010

      Correction - the players are running IE7.

      We just spent an hour with Adobe support regarding this issue.  According to Adobe there is no error screen or icon generated by their software that matches the white screen with exclamation point that we are seeing.

      Anyone else find a reason behind this icon or resolution?

      O
      O__Esner
      Participant
      August 24, 2010

      We have the same problem with Flowplayer (SWF video player in embed&object tag, http://flowplayer.org), Firefox 3.6.3, Flash 10.1.53.64. After 3 - 4 days is visible white exclamation mark on white background. We would like to know how to detect this state and restart our swf application..

      C
      chris_s6
      Participant
      August 13, 2010

      I can confirm the problem of the gray circle with the white exclamation mark on white background appearing at random, usually after hours. We also use the flash player OCX 10,1,53,64 on windows xp.

      Any suggestions? What about downgrading or upgrading to 10,1,82,76?

      Thanks.

      K
      kin3tic
      Participant
      August 15, 2010

      same trouble for me

      config : XP x64 (fully updated)

      IE7 7.0.5730.13 x32 (fully updated)

      tested v10.1.53.64

      and the latest v10,1,82,76 (still not working)

      tested also with shockwave (not) & installed

      i've also reformated my hard disk and no more luck with a clean windows install !

      screen capture of the icon :

      http://img713.imageshack.us/img713/8475/flashplayergraycirclewh.png

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