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October 12, 2012
Question

Green Screen on All Videos

  • October 12, 2012
  • 3 replies
  • 4830 views

It doesn't depend on video at all. For me, it happens with every video: it can happen either on third minute or on twentyth. I mean it can happen anytime - I didn't find any consiquences (not sure that it is a right word).

    This topic has been closed for replies.

    3 replies

    Participant
    October 26, 2012

    I am having issues of the same nature to this and the related branch discussions. I have tried the solutions posted (clearing cache, disabling hardware acceleration, updating video drivers) with no success. I am currently using Chrome, Windows 7 (64bit), and a Nvidia 670 with the most recent drivers. Embedded is a video I recorded of the problem in action. I have also included basic system info and display device information from my dxdiag report.

    ------------------

    System Information

    ------------------

    Time of this report: 10/27/2012, 01:04:03

           Machine name: EPICWIN

       Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)

               Language: English (Regional Setting: English)

    System Manufacturer: MSI

           System Model: MS-7751

                   BIOS: BIOS Date: 02/27/12 14:00:47 Ver: 04.06.05

              Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz

                 Memory: 16384MB RAM

    Available OS Memory: 16338MB RAM

              Page File: 3382MB used, 29290MB available

            Windows Dir: C:\Windows

        DirectX Version: DirectX 11

    DX Setup Parameters: Not found

       User DPI Setting: Using System DPI

    System DPI Setting: 96 DPI (100 percent)

        DWM DPI Scaling: Disabled

         DxDiag Version: 6.01.7601.17514 64bit Unicode

    --------------- Display Devices ---------------          

    Card name: NVIDIA GeForce GTX 670        Manufacturer: NVIDIA           Chip type: GeForce GTX 670            DAC type: Integrated RAMDAC          Device Key: Enum\PCI\VEN_10DE&DEV_1189&SUBSYS_35421458&REV_A1      Display Memory: 4042 MB    Dedicated Memory: 1994 MB       Shared Memory: 2047 MB        Current Mode: 1360 x 768 (32 bit) (60Hz)        Monitor Name: Generic PnP Monitor       Monitor Model: SONY TV          Monitor Id: SNY4602         Native Mode: 1360 x 768(p) (60.015Hz)         Output Type: HDMI         Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um Driver File Version: 9.18.0013.0697 (English)      Driver Version: 9.18.13.697         DDI Version: 11        Driver Model: WDDM 1.1   Driver Attributes: Final Retail    Driver Date/Size: 10/3/2012 07:21:00, 18252136 bytes         WHQL Logo'd: Yes     WHQL Date Stamp:    Device Identifier: {D7B71E3E-52C9-11CF-5175-4F151CC2C435}           Vendor ID: 0x10DE           Device ID: 0x1189           SubSys ID: 0x35421458         Revision ID: 0x00A1  Driver Strong Name: oem62.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section065:9.18.13.697:pci\ven_10de&dev_1189      Rank Of Driver: 00E02001         Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

    jeromiec83223024
    Inspiring
    October 26, 2012

    Hi,

    I've filed the following bug on your behalf:

    https://bugbase.adobe.com/index.cfm?event=bug&id=3354098

    As a temporary workaround, switching back to the NPAPI Flash Player Plug-In in Chrome from the newer PPAPI, or using a different browser are probably your best options.

    In Chrome, do the following:

    Type about:plugins in the address bar.

    You should see two plugins, one NPAPI and one PPAPI

    Disable the PPAPI plugin

    If you only see the PPAPI plugin, download the NPAPI Flash Player from here:

    http://get.adobe.com/flashplayer

    Go through the installation, then repeat the steps above.  Your Plugin settings should look like this when you've successfully completed the instructions:

    Let me know if that resolves your issue.

    Thanks!

    Participant
    November 3, 2012

    Sorry for taking so long to resppond to your post. Thnak you for your timely response, your posted suggestion does not appear to make a difference in Chrome, and I have yet to try this out on a different browser. I will post heare with the results when I try a different browser. Also, thank you for submitting a trouble call on my behalf.

    jeromiec83223024
    Inspiring
    October 12, 2012

    I've branched this out into it's own issue so that we can track and troubleshoot it.  The other thread was too convoluted to be useful.

    jeromiec83223024
    Inspiring
    October 12, 2012

    What you're describing is almost certainly related to your graphics hardware and drivers.

    Try the video troubleshooting guide here:

    http://helpx.adobe.com/flash-player/kb/video-playback-issues.html

    If disabling hardware acceleration fixes the issue, try upgrading your video card drivers.

    If you're still seeing the problem with the latest video drivers installed, I'd like to get details on your system so we can get the problematic card and reproduce the issue here.