Participant

Question

Hardware Acceleration Causes Blue Screen of Death - Resolution?

Forum|Forum|13 years ago
January 24, 2013
2 replies
7230 views

My computer running Windows 7 64 bit started crashing with Blue Screen of Death when Viewing YouTube videos or other videos like The Daily Show. The "solution" was to turn off hardware acceleration.

The crashing appears to have stopped, but now the video quality is degraded and jerky, to the point that the video can just freeze while the audio continues. So either I crash or I have poor video playback.

Has anyone found a solution to the BSOD that would enable me to re-activate hardware acceleration?

Symptoms with hardware acceleration enabled: Computer will crash after playing a handful of YouTube or other online Flash videos. Exact number of successful playbacks varies, but it will usually crash somewhere around the sixth playback (I cruise YouTube the way other cruise Wikipedia.) The screen will first flash black on one video, and when the next video starts, the computer crashes.

Computer Details

iMac 27" running Bootcamp

Windows 7 Ultimate 64 bit w/ all updates

Processor: Intel i7

Memory: 16 GB

Display Adapter: AMD Radeon HD 6970M - Driver is up to date

Thanks

This topic has been closed for replies.

F

fir3w0rx

Participant

A commond cause of a BSoD is an overheating CPU. Check it's temperature when using hardware acceleration, Catalyst Control Center/AMD Settings, converting files, or anything else that could possibly cause your CPU to work harder. Anything above 80 degrees celsius (176 F) is too hot.

If it IS getting too hot, check that your thermal paste hasn't dried up. If the paste is ok but your CPU is still overheating, then you'll have to get a better cooler.

(Sorry for bumping this really old topic, but I thought I'd provide my solution incase people stumble upon here).

chris.campbell

Community Manager

What browser are you using? This definitely sounds like a driver issue but I'd like to take a look at your dxdiag. Can you post back with the contents of this report and one or two sample URL's that cause this to happen?

Dxdiag Instructions

Thanks,

Chris

S

Steve CAAuthor

Participant

Hi Chris, thanks for responding.

Browser: IE9 64 bit, and Firefox 17.0.1

Dxdiag attached, but are you wanting a version of this after hardware acceleration has been re-enabled and a crash has occurred?

Thanks,

Steve

------------------
System Information
------------------
Time of this report: 1/24/2013, 15:00:26
       Machine name: MAC
   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120830-0333)
           Language: English (Regional Setting: English)
System Manufacturer: Apple Inc.
       System Model: iMac12,2
               BIOS: Default System BIOS
          Processor: Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
             Memory: 16384MB RAM
Available OS Memory: 16360MB RAM
          Page File: 5250MB used, 27466MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
        Sound Tab 4: No problems found.
        Sound Tab 5: No problems found.
        Sound Tab 6: No problems found.
        Sound Tab 7: No problems found.
        Sound Tab 8: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
          Card name: AMD Radeon HD 6970M
       Manufacturer: ATI Technologies Inc.
          Chip type: ATI display adapter (0x6720)
           DAC type: Internal DAC(400MHz)
         Device Key: ***
     Display Memory: 1754 MB
   Dedicated Memory: 2022 MB
      Shared Memory: 3827 MB
       Current Mode: 2560 x 1440 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: iMac
         Monitor Id: APPA007
        Native Mode: 2560 x 1440(p) (59.951Hz)
        Output Type: Internal
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1063 (English)
     Driver Version: 8.812.0.0
        DDI Version: 11
       Driver Model: WDDM 1.1
Driver Attributes: Final Retail
   Driver Date/Size: 6/13/2011 17:34:16, 708608 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
Device Identifier: ***
          Vendor ID: ***
          Device ID: ***
          SubSys ID: ***
        Revision ID: ***
Driver Strong Name: oem13.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Vancouver:8.812.0.0:pci\ven_1002&dev_6720
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
   Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
       D3D9 Overlay: Not Supported
            DXVA-HD: Not Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Headphones (Cirrus Logic CS4206A (AB 32))
Default Sound Playback: Yes
Default Voice Playback: Yes
            Hardware ID: HDAUDIO\***
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/20/2010 19:23:47, 350208 bytes
            Other Files:
        Driver Provider: Cirrus Logic, Inc.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Speakers (Cirrus Logic CS4206A (AB 32))
Default Sound Playback: No
Default Voice Playback: No
            Hardware ID: HDAUDIO\***
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/20/2010 19:23:47, 350208 bytes
            Other Files:
        Driver Provider: Cirrus Logic, Inc.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Speakers (WsAudio_DeviceS(1))
Default Sound Playback: No
Default Voice Playback: No
            Hardware ID: WsAudio_DeviceS(1)
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: WsAudio_DeviceS(1).sys
         Driver Version: 1.00.0000.0001 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 12/19/2011 15:41:32, 29288 bytes
            Other Files:
        Driver Provider: WsAudio_DeviceS(1)
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Speakers (WsAudio_DeviceS(2))
Default Sound Playback: No
Default Voice Playback: No
            Hardware ID: WsAudio_DeviceS(2)
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: WsAudio_DeviceS(2).sys
         Driver Version: 1.00.0000.0001 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 12/19/2011 15:41:32, 29288 bytes
            Other Files:
        Driver Provider: WsAudio_DeviceS(2)
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Digital Audio (S/PDIF) (Cirrus Logic CS4206A (AB 32))
Default Sound Playback: No
Default Voice Playback: No
            Hardware ID: HDAUDIO\***
        Manufacturer ID: 1
             Product ID: 65535
                   Type: WDM
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 11/20/2010 19:23:47, 350208 bytes
            Other Files:
        Driver Provider: Cirrus Logic, Inc.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Speakers (WsAudio_DeviceS(5))
Default Sound Playback: No
Default Voice Playback: No
            Hardware ID: WsAudio_DeviceS(5)
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: WsAudio_DeviceS(5).sys
         Driver Version: 1.00.0000.0001 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 12/19/2011 15:41:32, 29288 bytes
            Other Files:
        Driver Provider: WsAudio_DeviceS(5)
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Speakers (WsAudio_DeviceS(4))
Default Sound Playback: No
Default Voice Playback: No
            Hardware ID: WsAudio_DeviceS(4)
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: WsAudio_DeviceS(4).sys
         Driver Version: 1.00.0000.0001 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 12/19/2011 15:41:32, 29288 bytes
            Other Files:
        Driver Provider: WsAudio_DeviceS(4)
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

            Description: Speakers (WsAudio_DeviceS(3))
Default Sound Playback: No
Default Voice Playback: No
            Hardware ID: WsAudio_DeviceS(3)
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: WsAudio_DeviceS(3).sys
         Driver Version: 1.00.0000.0001 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: n/a
          Date and Size: 12/19/2011 15:41:32, 29288 bytes
            Other Files:
        Driver Provider: WsAudio_DeviceS(3)
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Microphone (Samson C03U              )
Default Sound Capture: Yes
Default Voice Capture: Yes
            Driver Name: USBAUDIO.sys
         Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
          Date and Size: 11/20/2010 19:23:47, 109696 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Line (WsAudio_DeviceS(3))
Default Sound Capture: No
Default Voice Capture: No
            Driver Name: WsAudio_DeviceS(3).sys
         Driver Version: 1.00.0000.0001 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/19/2011 15:41:32, 29288 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Microphone (Cirrus Logic CS4206A (AB 32))
Default Sound Capture: No
Default Voice Capture: No
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
          Date and Size: 11/20/2010 19:23:47, 350208 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Digital Audio (S/PDIF) (Cirrus Logic CS4206A (AB 32))
Default Sound Capture: No
Default Voice Capture: No
            Driver Name: HdAudio.sys
         Driver Version: 6.01.7601.17514 (English)
      Driver Attributes: Final Retail
          Date and Size: 11/20/2010 19:23:47, 350208 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Line (WsAudio_DeviceS(2))
Default Sound Capture: No
Default Voice Capture: No
            Driver Name: WsAudio_DeviceS(2).sys
         Driver Version: 1.00.0000.0001 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/19/2011 15:41:32, 29288 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Line (WsAudio_DeviceS(5))
Default Sound Capture: No
Default Voice Capture: No
            Driver Name: WsAudio_DeviceS(5).sys
         Driver Version: 1.00.0000.0001 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/19/2011 15:41:32, 29288 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Line (WsAudio_DeviceS(4))
Default Sound Capture: No
Default Voice Capture: No
            Driver Name: WsAudio_DeviceS(4).sys
         Driver Version: 1.00.0000.0001 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/19/2011 15:41:32, 29288 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

            Description: Line (WsAudio_DeviceS(1))
Default Sound Capture: No
Default Voice Capture: No
            Driver Name: WsAudio_DeviceS(1).sys
         Driver Version: 1.00.0000.0001 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/19/2011 15:41:32, 29288 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: ?
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x04D9, 0x1400
        FF Driver: n/a

      Device Name: Apple Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x05AC, 0x024F
        FF Driver: n/a

      Device Name: Apple IR Receiver
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x05AC, 0x8242
        FF Driver: n/a

      Device Name: ?
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x0971, 0x2005
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1C2C
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 127.1 GB
Total Space: 214.7 GB
File System: NTFS
Model: APPLE SSD TS256C ATA Device

Drive: E:
Free Space: 1385.8 GB
Total Space: 1907.5 GB
File System: NTFS
Model: Hitachi HDS723020BLA642 ATA Device

Drive: F:
Free Space: 5.5 GB
Total Space: 23.8 GB
File System: HFS
Model: APPLE SSD TS256C ATA Device

Drive: I:
Free Space: 6235.1 GB
Total Space: 9536.5 GB
File System: NTFS
Model: Promise Pegasus R6 SCSI Disk Device

      Drive: D:
      Model: OPTIARC DVD RW AD-5690H ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\***
Driver: n/a

Name: LSI 1394 OHCI Compliant Host Controller
Device ID: PCI\***
Driver: n/a

Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Device ID: PCI\***
Driver: n/a