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Question

Need to talk to someone on the PHONE ONLY to help me with correcting my Flash Player problem.

I was on the computer for over an hour on Sunday with you but I need to have someone walk me through uninstalling and reinstalling the Flash Player. If that's what needs to be done.

My username and passwords don't work. I was hacked in Jan. and have had problem ever since.

Please get back to me at: <delete phone number>

Thank you, Lynn

_maria_ · Answer

if you're being prompted for a username and password, this is the operating system, not Flash Player prompting for this information, and it is not the AdobeID userID/password. See What userid & password do I need to install Flash Player? for more assistance.

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