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Participant
September 26, 2012
Question

*HELP* Adobe Flash Player Has Stopped Working

  • September 26, 2012
  • 1 reply
  • 1645 views

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    install_flashplayer11x32_mssd_aih(1).exe

  Application Version:    3.3.3.0

  Application Timestamp:    5010882b

  Fault Module Name:    setueout.dll

  Fault Module Version:    3.0.2.0

  Fault Module Timestamp:    5058e043

  Exception Code:    c0000005

  Exception Offset:    0000780f

  OS Version:    6.1.7600.2.0.0.256.1

  Locale ID:    1033

  Additional Information 1:    d87f

  Additional Information 2:    d87f106aaddbb918f9435119535c31be

  Additional Information 3:    de48

  Additional Information 4:    de483c87c736ac9abe1e617853f81924

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

COMPUTER SPECS:

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System Information

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Time of this report: 9/25/2012, 20:40:34

       Machine name: KYLE-PC

   Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)

           Language: English (Regional Setting: English)

System Manufacturer: Gigabyte Technology Co., Ltd.

       System Model: Z68X-UD3H-B3

               BIOS: Award Modular BIOS v6.00PG

          Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.7GHz

             Memory: 8192MB RAM

Available OS Memory: 8110MB RAM

          Page File: 2745MB used, 13470MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7600.16385 32bit Unicode

This topic has been closed for replies.

1 reply

chris.campbell
Legend
September 26, 2012

Thank you for the report.  Does this occur each time you try and run the installer?  Can you try the appropriate installer located here?

http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_header

chris.campbell
Legend
September 26, 2012

Could you also search your system for the setueout.dll file, zip it up and send it to ccampbel@adobe.com?

Thanks,

Chris